Major Account Manager (Life Science & Healthcare)

About the Company

Our client is a leading global intelligence, data and analytics organization serving the life sciences and healthcare industry. The company helps pharmaceutical, biotechnology and healthcare organizations make critical decisions by combining trusted scientific information, proprietary data, advanced analytics, software, technology-enabled workflows and expert consulting services. Its international platform supports customers across the Americas, Europe and other major global regions.

The organization is continuing to evolve its enterprise-commercial model as customers increase their investment in artificial intelligence, automation, digital platforms, data integration and modern technology infrastructure. This creates an opportunity for senior account leaders to shape how the company's capabilities are brought together around the most important priorities of major global pharmaceutical clients.

Position Overview

The Global Key Account Director will serve as the senior commercial leader and strategic coordinator for one or more of the company's most important global pharmaceutical relationships. The role owns the overall account strategy, aligns cross-functional teams and connects senior customer priorities with a broad portfolio spanning enterprise data, analytics, SaaS, APIs and integration, AI-enabled workflows, consulting and managed services.

Key Responsibilities

• Develop and execute comprehensive global account strategies aligned with each customer's enterprise priorities and the company's long-term growth objectives.
• Serve as the primary commercial coordinator across a matrixed account ecosystem spanning data, software, analytics, technology, consulting, services and subject-matter expertise.
• Build and maintain multi-threaded relationships with senior business, functional, data, digital and technology stakeholders across regions and buying centers.
• Identify and advance growth opportunities involving recurring data and SaaS relationships, analytics, APIs and integration, AI-enabled workflows, consulting, managed services and technology deployment.
• Translate complex customer challenges into coordinated, cross-functional solutions rather than isolated product conversations.
• Lead account planning, pipeline strategy, opportunity development, commercial negotiations, renewal planning and long-term relationship growth.
• Align internal stakeholders across business lines and geographies, establish clear ownership and maintain momentum throughout complex sales cycles.
• Develop coherent worldwide engagement strategies while accounting for distinct customer priorities, regional stakeholders and existing account resources.
• Represent the organization credibly in senior-level conversations involving data strategy, digital transformation, artificial intelligence and changing pharmaceutical operating models.
• Maintain a strong in-person presence with customers and use executive engagement to strengthen trust, visibility and strategic relevance.

• Strategic global ownership: Lead one or more highly visible relationships with major pharmaceutical organizations and influence the direction of those partnerships worldwide.
• Senior leadership visibility: Work closely with executive stakeholders and contribute to the continued evolution of the company's global enterprise-account model.
• Broad solution platform: Bring together trusted life sciences data, analytics, software, AI-enabled technology, consulting and services within a unified account strategy.
• Transformation-focused mandate: Help customers modernize how they use information, data, APIs, automation and digital workflows across their organizations.
• Rare external entry point: Join at one of the organization's most senior strategic-account leadership levels with immediate responsibility for important global relationships.
• Growth beyond established business: Expand the conversation beyond longstanding subscription and consulting relationships to create new enterprise-level opportunities.
• High-impact matrix leadership: Mobilize specialists, product teams and regional resources across a sophisticated global organization without requiring direct reporting authority.
• Trusted-advisor positioning: Build durable executive relationships and shape solutions around customer priorities rather than leading with individual products.
• International scope: Coordinate stakeholders, commercial resources and growth strategies across the United States.