Service Manager

Multifamily Maintenance Leadership Audubon, PA Onsite

An established, high-performing multifamily operator with a great reputation in the industry is seeking an experienced Service Manager to lead maintenance operations at a well-maintained, garden-style apartment community in the Audubon, PA area. This is a hands-on leadership role for a seasoned maintenance professional ready to run a team with structure, accountability, and a strong customer-service mindset.

Why You Should Apply

• Join an established multifamily operator known for operational excellence and a strong reputation across the industry.
• Lead a dedicated maintenance team at a well-occupied, professionally run community with a fully staffed leasing team.
• Step into a role with real support and resources, this is a structured, high-performance organization, not a sink-or-swim situation.
• Competitive salary and benefits, including housing discount options to help make on-call proximity easy.

About the Role

This garden-style community has complex maintenance needs, along with a resident base that expects prompt, consistent service. The Service Manager will lead a team of maintenance technicians and groundskeeping staff, setting the tone for a high-performance maintenance shop with clear standards for work order turnaround, consistent follow-up, and real accountability across the team.

Key Responsibilities

Team Leadership

• Lead, coach, and hold accountable a team of maintenance technicians and groundskeeping staff.
• Foster a professional, structured, and collaborative team culture.
• Support hiring and onboarding of maintenance staff as needed.

Maintenance Operations

• Oversee all maintenance operations, ensuring work orders are completed within established turnaround standards.
• Manage preventive maintenance programs and respond to the complex maintenance needs of an established property.
• Support ongoing capital improvement projects.
• Maintain high standards for unit turns, repairs, and overall property condition.

Resident & Property Standards

• Ensure a high level of responsiveness and service quality for residents.
• Maintain curb appeal and overall property presentation.
• Support a demanding, detail-oriented service culture that prioritizes consistency and follow-through.

On-Call & Emergency Response

• Participate in the on-call rotation and respond to property emergencies as needed.
• Must live within a reasonable distance of the property to support on-call responsibilities.

Qualifications

• Prior Service Manager or Maintenance Supervisor experience required, this is not a step-up role for current technicians.
• Years of experience in a supervisory role managing 300+ units required.
• HVAC/EPA certification required.
• Experience with older or more complex properties is a strong plus.
• Valid driver's license required.
• Multifamily property experience required.
• Excellent maintenance trade, repair, and unit-turn skills.
• Strong organizational skills and proven team leadership ability.

The Ideal Candidate

You're an experienced Service Manager who leads with structure and professionalism, holding your team accountable while building a positive, collaborative environment. You're detail-oriented, customer-service minded, and comfortable operating in a high-expectation, high-performance culture. You know how to manage the complexities of an established property without missing a beat on turnaround times or resident satisfaction.

Apply today for immediate consideration or reach out to Jennifer Branscome for details!
215-661-8834 x 108
jennifer@msbresources.com

Details