Logistics Project Manager

Primary:

• Responsible for animating several of the customer facing aspects of the Customer Process Capabilities program.
• interacting with internal stakeholders regarding the customer delivery experience (e.g. Customer Care Center, Warehouse Operations, Customer Satisfaction & Quality, etc), direct customers
• Engaging with the different businesses to understand our customers and their expectations from the supply chain (lead times, capabilities, pain points)
• Translate that feedback into actions to drive improvement in the customer delivery experience by interacting with internal stakeholders (e.g. Customer Care Center, Warehouse Operations, Customer Satisfaction & Quality, Transportation, etc)
• Promoting capabilities to Sales force and customer
• Coordinate our Customer Centricity Program
• Customer Visits, organizing customer visits to our sites, Organizing events with customers
• Quarterly customer feedback process (calling customers and interacting to understand their awareness and confidence in the customer process capabilities)
• Lead the regional customer research process
• Research our competition to understand their capabilities and where the supply chain should focus to bring value in the future
• Interact with the local and global skills networks
• Ensure consistent communication to our front office teams regarding our current capabilities and their adoption.

Secondary: The program manager must be able to support the commercial logistics offer process along with a working knowledge of the customer process capabilities. The individual must be comfortable to train front office teams on the customer process capabilities and promote their adoption.

Qualifications

Education: Bachelors in Business related subject

Experience: 5+ years’ experience

Skills:

• Project management
• Ability to adapt and learn in a face paced environment
• Demonstration of collaboration skills, building effective partnership across teams, working with and influencing others
• Effectively communicate with and engage all levels of the organization verbally and in writing
• Business acumen
• Logistics and Supply Chain skills

Scope: supporting US, Canada, Mexico

Primary Location

: US-Tennessee-Nashville

Schedule

: Full-time
Please click the link below to apply now or email a copy of your resume to donna@northpointsearchgroup.com
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