Logistics Project

Job Description

Job Description

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Job Description

Logistics Project Manager

Primary:

  • Responsible for animating several of the customer facing aspects of the Customer Process Capabilities program.
    • interacting with internal stakeholders regarding the customer delivery experience (e.g. Customer Care Center, Warehouse Operations, Customer Satisfaction & Quality, etc), direct customers
    • Engaging with the different businesses to understand our customers and their expectations from the supply chain (lead times, capabilities, pain points)
    • Translate that feedback into actions to drive improvement in the customer delivery experience by interacting with internal stakeholders (e.g. Customer Care Center, Warehouse Operations, Customer Satisfaction & Quality, Transportation, etc)
    • Promoting capabilities to Sales force and customer
  • Coordinate our Customer Centricity Program
    • Customer Visits, organizing customer visits to our sites, Organizing events with customers
  • Quarterly customer feedback process (calling customers and interacting to understand their awareness and confidence in the customer process capabilities)
  • Lead the regional customer research process
  • Research our competition to understand their capabilities and where the supply chain should focus to bring value in the future
  • Interact with the local and global skills networks
  • Ensure consistent communication to our front office teams regarding our current capabilities and their adoption.

Secondary: The program manager must be able to support the commercial logistics offer process along with a working knowledge of the customer process capabilities. The individual must be comfortable to train front office teams on the customer process capabilities and promote their adoption.

Qualifications

Education: Bachelors in Business related subject

Experience: 5+ years’ experience

Skills:

  • Project management
  • Ability to adapt and learn in a face paced environment
  • Demonstration of collaboration skills, building effective partnership across teams, working with and influencing others
  • Effectively communicate with and engage all levels of the organization verbally and in writing
  • Business acumen
  • Logistics and Supply Chain skills

Scope: supporting US, Canada, Mexico

Primary Location

: US-Tennessee-Nashville

Schedule

: Full-time
Please click the link below to apply now or email a copy of your resume to donna@northpointsearchgroup.com
Click here to apply online

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Details

Location
Nashville TN
Date Posted
3/08/2018