Job Description

Our client is looking for exceptional logistics customer service agents to join our continuously growing team.

We are launching an international USA customer support Logistics campaign and we are looking for

exceptional customer service representatives with a background in Air Freight logistics to join our dynamic team.

Who You Are

  • Must have Matric
  • Logistics, courier or freight forwarder experience
  • Import / Export customs knowledge
  • Have a minimum of 1 year’s customer service call centre experience in logistics (Advantageous)
  • Neutral Accent
  • Excellent written and verbal communication skills
  • Computer literate with good data capturing capabilities
  • Experience working with USA clients advantageous
  • Ability to work shifts
  • Ability to multitask - working on multiple screens at once
  • Exceptional interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Strong technical ability including proficiency with email and support ticketing systems.
  • Multitasking and organisational skills
  • Attentiveness and patience
  • Ability to find the positive in any situation

Remuneration

  • Basic – R9000
  • Attendance Bonus – R500
  • Shift Allowance – R500
  • Commission and Incentives up to R2500
  • Medical Insurance and Emergency Assistance after 3 months of employment
  • Professional Development: Internal LMS with access to over 70 online courses
  • Campaign Working Hours: Current
  • Mon – Fri 9pm to 9am EST the following morning
  • Sat 2pm to midnight EST
  • Sunday 12am to 9am Monday morning EST
  • Please note the above will be done in shifts which will be rotated to meet the above working hours.
  • USA Public Holiday Roster

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201978 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Should you require any additional information give us a call on 021 012 5566.



Job Type
Full-Time Regular

Location
Cape Town Western Cape

Min Salary
0.00 ZAR

Max Salary
0.00 ZAR