Life Cycle Replacement (LCR) & Capability Request (CAPR) Manager

 

Job Description:

We will provide Command, Control, Communications, Computers and Information Management (C4IM) Service and Support for Mission Support Command (MSC).  With C4IM capabilities provide architecture and engineering of the MSC C4IM networks and associated systems. The C4IM service and support requirements consists of installing, operating, administering, and maintaining various network management and security monitoring systems, operating systems, and network application systems installed, maintained, monitored and/or coordinated on multiple networks PLWN, Korea LandWarNet (KLWN), Army Reserve Network (ARNET), and Retention/ Education/ Family (REF). We will extend ARNET, manage/administer PLWN and coordinate KLWN for all USAR units including Active Component (AC) units located at remote international sites. We will provide TIER II support and manage/administer ARNET for all Multi-Compo and USAR units within a certain area. We will adhere to Department of Defense Architectural Framework (DoDAF), Department of the Army (DA) and local command regulations, policies, standards and guidelines. The Contractor shall perform necessary tasks which fall into these broad functional areas: Architecture, Multi-domain Network Interoperability, Engineering, Integration, Installation, Testing, Program/Project Management, C4IM systems, Web Development Service Support, Cyber Security, COMSEC support, Telephone/VOIP, and Frequency/SATCOM Management. These broad areas do not represent sequential steps and may over-lap during execution.

 

Specific Responsibilities Include:

  • Assist individuals and groups with systems operation, computer errors and other technical support issues. 

  • Oversee daily computer performance, provide technical support and install new software for computer users. 

  • Complete all field inquiries, run diagnostic tests, and install updates to existing software.

  • Set up new equipment, perform minor repair work and keep accurate records of service provided.

  • Create and provide instructions as needed.

  • Perform all tasks for ensuring life cycle management is adhered to.

Required Education, Skills, and Experience:

  • 3+ years of experience in managing Enterprise Life Cycle Replacement programs in excess of 250K to include managing quality assurance, inventory, imaging (Altiris DS, SCCM, etc.), scheduling, shipping/receiving, LCR deployment team, DRMO procedures, LCR reporting, warranty status, and LCR projections.

  • 2+ Years of Experience and knowledge of the CAPR process (Symantec WorkFlow, etc.) and government purchasing procedures to included funded and unfunded purchases (GPC).

Preferred Education, Skills, and Experience:

  • Experience in Life Cycle replacement program in USARPAC and USARC environment

  • Experience in C4IM IT Metrics reporting as the Installation POC

  • Experience in Dell specific hardware for repair and replacement (Dell Optiplex and Latitudes)

Requirements:

 

  • Currently have an active Secret Clearance

  • Be Flexible

  • Ability to travel as needed

 

 

Job Type
Full-Time Regular
Location
Honolulu HI