Job Description

APPLICATION DEADLINE: Monday, September 14th at 11pm (ET)

OVERVIEW: Area Manger - Albert Campbell / Malvern / Cedarbrae (Scarborough)

The Toronto Public Library is the busiest urban public library system in the world. Busier than the New York, Chicago or Los Angeles public libraries. There were over 18 million visits last year. That’s more than the Scotiabank Arena, CN Tower, AGO and the ROM combined. Your core mandate revolves around helping to expand access, increase opportunities, and build connections with over 2 million Torontonian's who use the system each year. On average users receive $500 worth of services annually which contributes $1 billion to Toronto’s economy. The salary budget for this role is up to $130,000 per year (negotiable) and includes a comprehensive long-term benefits package with an OMERS pension plan plus health, dental, life Insurance and more. As part of the Branch Operations and Customer Experience (BOCE) team at the Library you will help to:

  • Deliver day to day customer service, community outreach, programs and operations in the Albert Campbell / Malvern / Cedarbrae (Scarborough) branches/area;
  • Manage a workforce of over 300 staff across 17 branches to help deliver efficient library services; and
  • Oversee capital planning and implementation, and building operations for the facilities in this area
The Area Manager is a senior management role, responsible for planning, managing and evaluating public service delivery and staff across a cluster/area of 17 Library branches with over 300 staff. Reporting to the Area Manager are 3 Library Service Managers, who each have responsibility for approximately 5-6 library branches and 60-80 staff. The Area Manager reports to the Director, Branch Operations and Customer Experience (BOCE).

  • Provide organizational vision, leadership and direction for services, functional areas, special projects and service committees;
  • Plan, implement and evaluate departmental or area programs and services to ensure that they meet community needs, are cost-effective and support the organization’s strategic agenda;
  • Design, manage and monitor performance measures for the areas of responsibility;
  • Effectively communicate policies, programs and services to internal and external stakeholders;
  • Develop goals and objectives for areas of responsibility and monitors achievements in relation to these goals;
  • Be accountable for the effective management of financial and human resources;
  • Hire new staff, transfer, promote, approve wage increases and confirm performance evaluations;
  • Discipline, terminate, participate in grievance procedures and administer collective agreements as required;
  • Ensure training and development of staff to optimize service delivery;
  • Represent the Library in appropriate community and professional organizations;
  • Play a lead role in marketing and promoting service to local or targeted communities;
  • In consultation with the Development Office, explore new service and partnership opportunities with public and private sectors; assist with fundraising, grant and sponsorship initiatives;
  • Help define, articulate and champion the Library’s role in a diverse and changing urban environment;
  • Coordinate, implement and monitor collection management to optimize service responsiveness to meet customer needs;
  • Participate in the development of capital and operating plans and budgets; and
  • Contribute to the development of the Library’s strategic direction and mission at the departmental and corporate level.


  • Post-graduate university degree in library or information science from an accredited program, or a recognized library degree equivalent - (Preferred)
  • Experience in managing a team of professional and support staff, preferably in the area of responsibility
  • Demonstrated ability to establish effective working relationships and collaborative work approaches with both internal and external contacts
  • Committed to providing efficient, responsible and innovative service to clients
  • Demonstrated capacity for service planning, problem solving, results orientation and creativity
  • Highly developed oral and written communication skills
  • Superior facilitation and interpersonal skills
  • Knowledge of developments in library field and relevant legislation.
SALARY: The salary budget for this role is up to $130,000 per year (negotiable) and includes a comprehensive long-term benefits package with an OMERS pension plan plus health, dental, life Insurance and more.
CONTACT: Jeff Richmond 1-866-222-6400
TO APPLY: Please go to: or use the links below.

The Toronto Public Library is the busiest urban public library system in the world. Every year, we have millions of users visiting our branches and taking advantage of our online services. We empower Torontonians to thrive in the digital age and global knowledge economy. With expanded access to technology, lifelong learning and diverse cultural and leisure experiences, Torontonians have increased opportunities for growth and success, as well as stronger connections to each other and their communities.
Vision - Toronto Public Library will be recognized as the world's leading library by informing and inspiring Toronto and its communities, making us all more resilient, more knowledgeable, more connected and more successful.
Mission - Toronto Public Library provides free and equitable access to services which meet the changing needs of Torontonians. The Library preserves and promotes universal access to a broad range of human knowledge, experience, information and ideas in a welcoming and supportive environment.
Values -
Equity: Accessibility, respect and fairness
Diversity: Valuing individual needs, experiences and differences
Intellectual Freedom: Guaranteeing and facilitating the free exchange of information and ideas in a democratic society, protecting intellectual freedom and respecting individuals' rights to privacy and choice
Innovation: Encouraging creativity, experimentation and the generation of ideas
Inclusion: Welcoming participation in decision making and service development by residents and communities
Integrity: Open, transparent and honest in all our dealings
Accountability: Taking responsibility for our actions and the services we provide
Service Orientation: Providing excellent, responsive services

The Toronto Public Library invites applications from all qualified individuals. The Library is committed to employment equity and diversity in the workplace and welcomes applications from visible minorities, aboriginal people, persons with disabilities, and persons of any sexual orientation or gender identity. Upon request, accommodation will be provided for persons with disabilities through all stages of the recruitment and selection process.

CONTACT: Jeff Richmond 1-866-222-6400
TO APPLY: Please go to: or use the links below.

Click here to apply online


Date Posted



Position Id
4080 - Toronto Public Library

Min Salary
110,497.20 CAD

Max Salary
130,353.60 CAD

Job Type
Full-Time Regular

Number of Openings

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