Location
Montreal QC
Job Type
Full-Time Regular
Position Id
201750
Date Posted
3/24/2025

Job Descriptions:

  • The Laboratory Automation Support Specialist will coordinate, manage, implement, and perform escalation service support for new and existing automation and middleware equipment. He/she is actively engaged for the entire automation instrumentation installation, including pre-sale, pre-installation, installation, and instrument go-live and follow -up support.
  • Work with the Project Manager and Installation Engineer on pre-installation planning, initial installation, and set up, testing, connectivity, and troubleshooting for company middleware products with and without a company automation system.
  • Provide support for company Middleware Solutions and respond to the most difficult system problems, counseling customers, Sales Representatives, Field Application Specialists (FAS), and Field Service Engineers on corrective and preventative measures.
  • Demonstrate the leadership and expertise to mentor FASs and FSEs.
  • Perform pre-implementation activities including support of the sales process, pre-installation meetings, assess customer readiness for LIS interface communication, network security, and connectivity.
  • Establish customer-specific workflow decisions allowing the successful integration of the company products including automation.
  • Perform verification and acceptance testing, training of lab personnel.
  • Perform post-implementation support activities (on-site and remote) including answering questions, troubleshooting, and solving problems, following the company escalation process.
  • Perform other work-related duties as assigned.


Job Requirements:

  • BS/BA Degree in Medical Technology, Information Systems, Computer Science, or Computer Engineering is required.
  • Bilingual in English and French
  • Experience: Minimum of 3 years of experience in project management or similar field experience required.
  • Technical skills and knowledge with communication interface protocols, cabling & networking, data stream analysis, and troubleshooting.
  • Experience supporting and troubleshooting Windows operating systems, Ethernet and TCP/IP knowledge, browser configurations, internet connectivity configurations, firewall configurations, communication protocols including HL7, ASTM, or other protocols.
  • Previous experience in medical technology, workflow, Middleware devices, PC knowledge, networking, and interface protocols.
  • Experience in a hospital setting supporting Instrumentation and Laboratory Information Systems, including troubleshooting RS232 serial and TCP/IP interfacing.
  • Knowledge of the clinical lab is critical and IT professional certifications are preferred: A+, N+, S+, MCSE.