Key Account Manager

Location
Indianapolis IN
Industry
Injection Molding
Date Posted
4/10/2019

Key Account Manager

We have a fantastic client in need of a Key Account Manager for their rigid packaging business. This position does have frequent travel and would excellent business communication skills, both verbal and written, to be applicable at every level of the customer and our client's organization. Strong negotiating skills, interpersonal management skills, data analytical skills, computer skills and a solid business acumen are also keys to success. Advanced level PowerPoint, Excel, Word skills are required. In addition, this position must have comprehension of accounting and finance principles that drive customer and business profitability. This position also requires an appreciation for technical complexities, and a willingness to learn the technical nuances of the closures and capping equipment businesses

The position is accountable for direct sales, business development, new product deployments, customer relationship management at all levels, accounts receivables, inventory management, capacity management, pricing administration and interfacing all tactical issues with the account. The role also is responsible for creating and presenting to senior leadership an account strategic and annual business plan including forecast / budget volumes for product, and equipment required to meet all customer expectations and Company business objectives. The National Account Manager is expected to be the expert resource for the assigned customer and serves as the external and internal "face" of our Company with the account.

This role serves as the key interface between operating functions within the customer organization, and is our Company’s primary accountable resource to ensure that all business goals and objectives are meeting or exceeding all customer needs. This role is also the primary contract negotiator for all new contracts, and is responsible for ongoing contract administration to ensure that both parties are fulfilling all of their obligations under the contract.

The Key Account Manager is required to establish and manage working relationships and key points of contact within the customer organization, including executive, functional, operating, plant and maintenance personnel, while determining and understanding their decision making process or processes. Included in this is the ongoing interactivity of executive level relationships between the account's leadership and Company leadership.

Key duties and responsibilities include:

  • Customer expert inside Company - know all details of customer and customer's needs
  • Solicits orders and new business
  • Negotiates and executes contracts with terms that can be met by both parties
  • Primary liaison with external customer
  • Assure contract execution and maintenance
  • Provides a periodic financial analysis of accounts
  • Ability to motivate and direct other customer support team members
  • Sets goals and strategies for resources working on account
  • Provides candid feedback on co-worker performance
  • Provides direction and input for co-worker individual development
  • Communicates customer requirements and strategies with recommendations
  • Provides strategic plan for new product or service development
  • Provides monthly closure forecasts to the S&OP team for product volume and mix
  • Manages customer product profitability and makes recommendations for product mix decisions
  • Provides semi-annual capping equipment forecasts
  • Solicits and obtains orders for closures, equipment and supporting services
  • Represents and advocates external customer view
  • Establishes and maintains working relationships between Company and customer operations leadership
  • Recommends and authorizes return of products when appropriate



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