Key Account Manager
Job Description
Key Account Manager — Grocery & Supermarket Channel (Puerto Rico)
Location: Puerto Rico On-site + Field Full-time Compensation: $55K–$70K base (DOE) + performance bonuses + car allowance + medical plan Recruitment managed by: GRC Executive
The Opportunity
We are searching for a Key Account Manager who doesn't just manage accounts — they grow them. This is a high-impact commercial role where you will own the strategic and financial performance of a portfolio of Puerto Rico's most important supermarket chains, including Mr. Special, Selectos, Econo, Supermax, Napo Velez, Capri, Hatillo Kash and Karry, and Oscar Cash and Carry.
If you are energized by negotiating, building deep buyer relationships, hitting aggressive sales targets, and being the go-to partner for your clients in their moments of need — this is your seat.
What You Will Do
You will be the CEO of your account portfolio. Your success will be measured by how much you grow cases, dollars, and market share across every chain you manage.
Own the Numbers
You will deliver monthly, quarterly, and annual financial targets across your portfolio — tracking performance through Tableau dashboards, Sales by Customer Detail reports, Category Performance reports, and penetration analyses. Every underperforming account gets a weekly action plan from you, built on data, not instinct.
Grow Accounts Through the 4 P's
- Promotion: Negotiate 100% of promotional plans by account, delivering incremental shoppers, shopper spots, and cartons versus last year
- Penetration: Increase category penetration quarter-over-quarter to capture market share and strengthen in-store presence
- Product: Sell in new items aggressively — you will be constantly introducing innovation to your buyers
- Partnership: Meet with account buyers bi-weekly (monthly minimum) armed with a 1-page Executive Summary covering business state, store-visit insights, new products, and untapped opportunities
Lead Quarterly Business Reviews
For your top accounts, you will deliver a full QBR each quarter — reversing negative trends, executing action plans, and making sure your buyers see you as an indispensable strategic partner.
Protect the P&L
Manage credit portfolio through the Open Invoices Report, validate every price change, ensure 100% payment statement accuracy, and maintain forecast accuracy above 80% to avoid inventory surpluses and shortages.
Develop the Team
Coach and develop merchandisers and the broader sales team into A-players. One-on-ones every three weeks. Four store visits monthly to share best practices, model sell-in skills, and give real-time coaching.
What Success Looks Like in Year 1
- Every account in your portfolio is growing versus LY in both cases and dollars
- Your promotional plans are negotiated 100% and delivering incremental volume
- Your buyers call you first when they need a solution — you sell certainty, not low prices
- Your forecast accuracy is consistently above 80%
- Zero payment discrepancies at month-end
- Your team hits their scorecards because you built them into A-players
What You Bring
Must-Haves
- Fully bilingual (English & Spanish) — written and verbal
- Advanced Excel skills (subject-matter expert level — pivot tables, data modeling, advanced formulas)
- PowerPoint expertise — you can build a compelling 1-pager for a buyer meeting in 30 minutes
- Commercial sales experience with supermarket chains or grocery retail in Puerto Rico
- Data fluency — you do not make recommendations without pulling the numbers first
- Based in Puerto Rico with ability to travel across the island to client locations
The Profile That Thrives Here
You are a hunter, not a caretaker. You see a flat account and feel a sense of urgency. You love walking stores, spotting white space, and going into buyer meetings with three ideas instead of one. You are comfortable negotiating, but you win through preparation and insight — not pressure. You own outcomes, and you develop others to own theirs.
Core Competencies We Look For
- Customer-Centered: You use data and customer insights to make better decisions for your accounts every week
- Judgment: You research, integrate information, identify root causes, and recommend fact-based solutions
- Execution and Results: You use existing processes and tools to consistently deliver against objectives
- Planning and Improvement: You identify process gaps and propose solutions, not just problems
- Adaptability: You thrive when priorities shift — competing demands energize you instead of overwhelming you
- Ethics and Compliance: You operate with integrity, every transaction, every interaction
Work Dynamic & Schedule
This is a field-first role with structured office time:
- Monday & Friday: In office — preparation, planning, reporting, and clerical work
- Tuesday, Wednesday, Thursday: In the field — buyer meetings, store visits, client presentations
Remote work is not available beyond the two in-office preparation days. If you are in the field in the morning and need to finish administrative work, you can wrap up from home that afternoon — but this role requires a person who genuinely wants to be in front of buyers and in stores, not behind a screen.
Compensation & Benefits
- Base Salary: $55,000 – $70,000 (based on experience)
- Car Allowance: $500 – $700 monthly
- Quarterly Performance Bonus: $1,500 when you exceed your plan by 105%+
- Annual Performance Bonus: 8%–15% of base salary, tied to exceeding financial sales objectives
- Medical Plan: Company covers 50% of premium (individual or family coverage)
Why This Role Matters
The mission is simple: we sell certainty and solve scarcity. In a market where supply chain disruptions and pricing pressure are the norm, our clients need a partner who makes their business more predictable — not cheaper. Our Key Account Managers are the face of that promise.
If you want to build a career where your impact is measurable every week, where your relationships compound over years, and where your commercial instincts are sharpened daily by real buyers in real stores — apply.
How to Apply
This search is being conducted exclusively by GRC Executive.com/jobs. Qualified candidates will be contacted for an initial screening.
Key Account Manager — Grocery & Supermarket Channel (Puerto Rico)
Location: Puerto Rico On-site + Field Full-time Compensation: $55K–$70K base (DOE) + performance bonuses + car allowance + medical plan Recruitment managed by: GRC Executive
The Opportunity
We are searching for a Key Account Manager who doesn't just manage accounts — they grow them. This is a high-impact commercial role where you will own the strategic and financial performance of a portfolio of Puerto Rico's most important supermarket chains, including Mr. Special, Selectos, Econo, Supermax, Napo Velez, Capri, Hatillo Kash and Karry, and Oscar Cash and Carry.
If you are energized by negotiating, building deep buyer relationships, hitting aggressive sales targets, and being the go-to partner for your clients in their moments of need — this is your seat.
What You Will Do
You will be the CEO of your account portfolio. Your success will be measured by how much you grow cases, dollars, and market share across every chain you manage.
Own the Numbers
You will deliver monthly, quarterly, and annual financial targets across your portfolio — tracking performance through Tableau dashboards, Sales by Customer Detail reports, Category Performance reports, and penetration analyses. Every underperforming account gets a weekly action plan from you, built on data, not instinct.
Grow Accounts Through the 4 P's
- Promotion: Negotiate 100% of promotional plans by account, delivering incremental shoppers, shopper spots, and cartons versus last year
- Penetration: Increase category penetration quarter-over-quarter to capture market share and strengthen in-store presence
- Product: Sell in new items aggressively — you will be constantly introducing innovation to your buyers
- Partnership: Meet with account buyers bi-weekly (monthly minimum) armed with a 1-page Executive Summary covering business state, store-visit insights, new products, and untapped opportunities
Lead Quarterly Business Reviews
For your top accounts, you will deliver a full QBR each quarter — reversing negative trends, executing action plans, and making sure your buyers see you as an indispensable strategic partner.
Protect the P&L
Manage credit portfolio through the Open Invoices Report, validate every price change, ensure 100% payment statement accuracy, and maintain forecast accuracy above 80% to avoid inventory surpluses and shortages.
Develop the Team
Coach and develop merchandisers and the broader sales team into A-players. One-on-ones every three weeks. Four store visits monthly to share best practices, model sell-in skills, and give real-time coaching.
What Success Looks Like in Year 1
- Every account in your portfolio is growing versus LY in both cases and dollars
- Your promotional plans are negotiated 100% and delivering incremental volume
- Your buyers call you first when they need a solution — you sell certainty, not low prices
- Your forecast accuracy is consistently above 80%
- Zero payment discrepancies at month-end
- Your team hits their scorecards because you built them into A-players
What You Bring
Must-Haves
- Fully bilingual (English & Spanish) — written and verbal
- Advanced Excel skills (subject-matter expert level — pivot tables, data modeling, advanced formulas)
- PowerPoint expertise — you can build a compelling 1-pager for a buyer meeting in 30 minutes
- Commercial sales experience with supermarket chains or grocery retail in Puerto Rico
- Data fluency — you do not make recommendations without pulling the numbers first
- Based in Puerto Rico with ability to travel across the island to client locations
The Profile That Thrives Here
You are a hunter, not a caretaker. You see a flat account and feel a sense of urgency. You love walking stores, spotting white space, and going into buyer meetings with three ideas instead of one. You are comfortable negotiating, but you win through preparation and insight — not pressure. You own outcomes, and you develop others to own theirs.
Core Competencies We Look For
- Customer-Centered: You use data and customer insights to make better decisions for your accounts every week
- Judgment: You research, integrate information, identify root causes, and recommend fact-based solutions
- Execution and Results: You use existing processes and tools to consistently deliver against objectives
- Planning and Improvement: You identify process gaps and propose solutions, not just problems
- Adaptability: You thrive when priorities shift — competing demands energize you instead of overwhelming you
- Ethics and Compliance: You operate with integrity, every transaction, every interaction
Work Dynamic & Schedule
This is a field-first role with structured office time:
- Monday & Friday: In office — preparation, planning, reporting, and clerical work
- Tuesday, Wednesday, Thursday: In the field — buyer meetings, store visits, client presentations
Remote work is not available beyond the two in-office preparation days. If you are in the field in the morning and need to finish administrative work, you can wrap up from home that afternoon — but this role requires a person who genuinely wants to be in front of buyers and in stores, not behind a screen.
Compensation & Benefits
- Base Salary: $55,000 – $70,000 (based on experience)
- Car Allowance: $500 – $700 monthly
- Quarterly Performance Bonus: $1,500 when you exceed your plan by 105%+
- Annual Performance Bonus: 8%–15% of base salary, tied to exceeding financial sales objectives
- Medical Plan: Company covers 50% of premium (individual or family coverage)
Why This Role Matters
The mission is simple: we sell certainty and solve scarcity. In a market where supply chain disruptions and pricing pressure are the norm, our clients need a partner who makes their business more predictable — not cheaper. Our Key Account Managers are the face of that promise.
If you want to build a career where your impact is measurable every week, where your relationships compound over years, and where your commercial instincts are sharpened daily by real buyers in real stores — apply.
How to Apply
This search is being conducted exclusively by GRC Executive.com/jobs. Qualified candidates will be contacted for an initial screening.