Join our team!

We bridge the gap between chicken producers and manufacturers, ensuring high-quality poultry at predictable prices. Enjoy top-tier benefits, including unlimited PTO, remote work options, 100% company-paid medical, dental, and vision insurance, quarterly profit-sharing, a five-year goal bonus, immediate 401(k) vesting with company match, and more. Be part of a collaborative team of problem solvers dedicated to excellence and building win-win relationships.

Junior Account Manager (Jr. Account Manager→ Account Manager)

Tendergrass is seeking a high-potential, detail-oriented professional to join our team in an account development role designed for growth into a full Account Manager position within approximately 12 months.

This role begins with a strong focus on coordination, execution, and cross-functional support—building deep knowledge of our customer programs, supply chain, and internal operations. As the individual develops, they will transition into owning customer relationships, managing programs, and driving strategic account success. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is motivated to grow into a customer-facing leadership role.

Phase 1: Junior Account Manager (0–12 Months)

Primary Responsibilities

  • Assist the Account Management teams with tracking Bill of Lading and providing updates on discrepancies
  • Support customer relationships by maintaining and updating customer reports and account information
  • Monitor customer order status to ensure timely delivery, accuracy, and proactive communication
  • Help ensure customers receive approved products as outlined in program summaries
  • Track inventory levels under guidance from senior management and provide reporting
  • Coordinate product samples for customers and internal stakeholders
  • Provide supply plan updates to designated customers
  • Partner with Quality, Procurement, and Logistics to track claims and complaints and provide updates
  • Support cross-functional coordination to maintain high service levels across accounts
  • Perform other related duties as assigned

Phase 2: Account Manager (Target: ~12 Months)

Primary Responsibilities

  • Own and manage assigned customer programs end-to-end
  • Build, maintain, and grow strong customer relationships
  • Manage programs to optimize profitability and performance
  • Oversee order execution to ensure timely delivery, issue resolution, and proactive communication
  • Manage demand forecasting and maintain accurate schedules for assigned accounts
  • Communicate customer needs to Procurement to ensure proper inventory and program alignment
  • Ensure product delivery aligns with approved program specifications
  • Manage frozen inventory levels in alignment with company strategy
  • Develop and distribute detailed weekly customer order plans
  • Partner with internal teams to ensure accurate ERP order entry (item codes, delivery dates, etc.)
  • Collaborate with Logistics and Procurement to optimize freight costs while maintaining service excellence
  • Own customer claims process, including investigation, coordination with QA, and final resolution
  • Approve or deny customer claims based on investigation outcomes
  • Support team continuity by covering responsibilities during peer absences
  • Coordinate cross-functionally to investigate and resolve operational issues

What Success Looks Like

  • 0–3 Months: Builds foundational knowledge of customers, systems, and processes
  • 3–6 Months: Independently manages coordination responsibilities and contributes to issue resolution
  • 6–12 Months: Begins taking ownership of portions of customer programs and decision-making
  • 12+ Months: Fully functioning Account Manager with ownership of assigned accounts

Skills & Attributes for Success

  • Demonstrates a strong ethical compass, personal integrity, and sound judgment in all decisions and interactions
  • Communicates clearly and effectively — written and verbal — across all levels of the organization, building trust with customers and internal partners
  • Influences and aligns cross-functional teams to drive results, even without direct authority
  • Exhibits strong decision-making and creative problem-solving, approaching challenges with an innovative, solutions-oriented mindset
  • Applies analytical and strategic thinking to support both day-to-day execution and long-term account success
  • Maintains exceptional attention to detail while managing multiple priorities in a fast-paced environment
  • Works independently with minimal direction, showing initiative, ownership, and a customer-first mindset
  • Remains calm, organized, and effective under pressure while consistently delivering a high level of customer service
Qualifying Requirements:
  • Bachelor's Degree preferred
  • A minimum of 3 years of experience in a professional setting as part of a team, with gradually increasing levels of responsibility in account management, customer service, or a related field
  • Technical proficiency must include the ability to use computers to generate reports and spreadsheets using Google and Microsoft Office Suite products
  • Experience working with an Enterprise Resource Planning (ERP) system is preferred
  • Experience in the poultry industry is preferred
  • Outgoing and confident personality yet humble to take on any task
  • Ability to handle customer issues during off-hours in coordination with Logistics and Procurement, including on-call duty rotation
  • Travel (15% - 20%) as required to perform duties, such as customer visits, periodic on-site visits to investigate incidents, and annual company and department team building and training opportunities

Compensation:

The expected compensation range is $90,000 to 110,000 base exempt salary, based on current competency, experience, and personal development commitment, plus a Quarterly Profit-Sharing opportunity and participation in a long-term incentive program.