Location
Fairfield Victoria

Junior Account Manager

Market-Leading Custom Apparel Specialist
Melbourne's north-east (Hybrid)
Account & Relationship Management (Sales)
Full time
$75,000 – $85,000 per year


Ready to Leave Retail Sales, Retail Management, or Hospitality hours behind?

Tired of weekend shifts, closing duties that run late, or admin work that feels pointless? Our client, a successful custom apparel company specialising in school uniforms, sports team gear, and corporate clothing, are looking for 2 Junior Account Managers who want to build a proper sales career.

This market-leading custom apparel specialist delivers quality products and genuine service to clients who come back year after year (95% retention rate).

This role is about building relationships and helping customers create custom apparel they're genuinely proud to wear. If you're the type who enjoys connecting with people and can bring energy to your work, we'll teach you everything else.


What You'll Actually Do

Your day-to-day responsibilities:

  • Build and maintain relationships primarily with schools

  • Make calls, send strategic emails, and run 15-minute online product demonstrations

  • Help customers bring their vision to life with design concepts and product samples

  • Guide them through the ordering process from start to finish

  • Manage your own portfolio of accounts that are provided to you (no lead generation required although our client won't say no to some proactive hunting)

  • Work through 6-month sales cycles from initial contact to product delivery

What makes this different:

  • You own the entire relationship - no handoffs to other departments

  • Hybrid role working mostly from home with monthly in-office team meetings

  • Focus on relationship building over cold calling

  • Genuine work-life balance


Who We're Looking For

You'll thrive here if you:

  • Have retail or hospitality experience and understand customer service and relationship building (prior sales or BDM experience in relatable environments may be considered)

  • Are outgoing and bring genuine energy, sincerity, and enthusiasm to your interactions

  • Are self-motivated and don't need constant direction

  • Can think quickly and turn hesitant customers into committed buyers

  • Want to be part of a team rather than just collect a pay cheque

  • Are looking to build a career, not just fill time until something "better" comes along

  • Bonus points for those whose love of people interaction first and foremost drives their business success

What won't work:

  • Those with transactional selling backgrounds often struggle. This role requires true account management, relationship building, and product customisation

  • People applying purely for remote work benefits

  • Those who can't demonstrate an outgoing personality

  • Anyone just looking for a quick stepping stone to something else

**Important:

  • You'll need to commit to an initial 4 weeks of in-office onboarding where you'll learn everything you need to know to succeed


What you'll get

Compensation:

  • A people-first culture that values balance (weekends and public holidays are yours)

  • Base salary of $75k–$85k (depending on experience) + uncapped commissions + super

  • 5 weeks paid annual leave

Work setup:

  • Flexible working – mix it up between their north-east Melbourne office (once or twice a week) and home

  • All equipment provided (laptop, phone system)

  • 8 hours monthly flexi-time after 6 months for personal tasks

  • Regular team socials (on the clock, not just after work)

Company culture:

  • Small, cohesive, driven team who love what they do and as a result often exceed targets

  • Management team who've done the job themselves and understand the challenges

  • Focus on results and outcome over activity for activity's sake

  • Room to grow - promotion from within when people prove themselves

  • Expanding into new markets with potential for career progression


To Apply

  1. Send your CV and a brief cover letter saying why your background (and especially your personality) will be a good fit for this role

  2. Bonus points for anyone who also wishes to record a 1-minute intro video showcasing your personality and why you'd be great in the role (1 minute max)