Our client is leading supplier of table linens, kitchen textiles and other home products to retailers throughout North America and internationally, through its wholesale and eCommerce channels. With a history of long-tenured customer relationships, they have built a service track record, robust sourcing platform, and a unique inventory and supply-chain management system enabling the Company to become the preferred provider of home products to some of the world’s largest retailers.

The Customer Service Representative reports to the Customer Service Manager. The Customer Service Representative interacts with Sales, Warehouse, Production, Logistics and Customers in assisting the Customer Service team with various duties including data entry, responding to customer requests, problem solving customer issues, communicating, and updating the internal teams and ensuring customer satisfaction.

Responsibilities

  • Input and process orders and requests in a timely manner
  • Insure we have inventory to cover sales orders
  • Respond quickly and professionally to inquiries
  • Acknowledge and help resolve customer issues
  • Data-entry
  • Communicate and coordinate with cross functional team
  • Ensure customer satisfaction and provide support to our customers
  • Send updated order information to customers either via portals or email communication
  • Communicate all sales order issues to appropriate member of the sales team
  • Follow up with teams to insure goods ship without delay

Requirements

  • Strong oral and written communication skills
  • Superior organizational skills with a strong attention to detail
  • Ability to multi-task, prioritize, manage time effectively
  • Computer proficiency to include MS office, especially Excel
  • Solid problem-solving skills
  • Previous customer service and wholesale experience is a plus
Job Type
Full-Time Regular