Investor Service Manager

Investor Services Manager - Fund Admin

Responsibilities:

• Managing a team of supervisors and administrators responsible for providing the full suite of investor services to the clients assigned to that team.
• processing investor transactions in client funds, including investor due diligence to satisfy applicable AML/KYC requirements
• Preparation, review and distribution of all investor reporting, including monthly account statements, transaction confirmations and performance reports.
• Reconciling fund bank accounts daily and processing applicable money movements from such accounts as authorized by the client.
• Managing external client relationships and internally establishing effective working relationships with other departments within the company.
• Ensuring all client communication is accurate and timely and consistent with applicable service level agreements
• Assisting with the initialization and transitioning of new clients, including document review and bank account opening.
• Participating in presentations to new clients, as requested.
• Responding to ad hoc client and investor queries.

Education:

Accounting, Finance, Legal or Business Degree. Min. 3.0 GPA

Skills:

• Strong verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work effectively both within a team structure and individually
• Strong interpersonal skills
• Good initiative tempered with identifying when escalation is required
• Strong systems, product and process knowledge
• Reliable and Dependable
• Approachable
• Ability to positively influence team morale
• Demonstrate leadership skills

Work Experience:

Minimum of 5 years’ experience working in a Hedge Fund Administration Firm at a senior level with at least 3 of those at Manager level. Alternative Hedge Fund and Private Equity experience may be considered.