Int'l Logistics Ops Coordinator

Global Logistics Division

Our Client is seeking an International Logistics Operations Coordinator to manage the end-to-end movement of international shipments across air, sea, and land. This role requires strong organizational skills, cross-cultural communication expertise, and a solid understanding of global supply chain and trade compliance.

CORE RESPONSIBILITIES

• Manage international shipments from origin to destination, ensuring on-time delivery and proper handling across all modes of transport (air, sea, land, and drayage).
• Review and ensure the completeness of all required export/import documentation and compliance requirements.
• Monitor shipments in real-time, providing proactive status updates and communicating issues to stakeholders.
• Respond to client inquiries regarding pricing, shipment tracking, and delivery timelines.
• Coordinate with freight forwarders, customs brokers, carriers, and service providers to optimize cost and resolve issues.
• Monitor supply chain performance to improve operational efficiency, control costs, and maintain high customer satisfaction.
• Serve as the primary point of contact for clients and cross-functional internal/external teams, resolving delays and operational challenges.
• Manage transportation across multiple modes: ocean, air, land, drayage, FTL, and LTL.
• Build and maintain strong relationships with carriers, freight forwarders, and brokers; negotiate rates and monitor performance.
• Collaborate cross-functionally with sales, procurement, operations, customer service, and accounts payable/receivable teams.
• Follow and enforce standard operating procedures (SOPs), shipment milestones, and KPI tracking frameworks.
• Review and reconcile invoices with external providers to ensure accuracy.

REQUIRED SKILLS & QUALIFICATIONS

• Strong attention to detail with the ability to manage multiple active shipments simultaneously.
• Proficiency in Transportation Management Systems (TMS), inventory software, spreadsheets, email platforms, and external logistics portals.
• Excellent communication and negotiation skills with experience working across global time zones and diverse client types.
• Solid understanding of supply chain management, import/export procedures, and international trade customs regulations.
• Experience with air and ocean freight modes and a working knowledge of trade compliance best practices.
• Strong commitment to quality assurance — thoroughness and accuracy in all tasks, regardless of scale.
• Collaborative team spirit with a shared-responsibility mindset and open communication approach.
• Effective problem-solver: skilled at breaking down issues, identifying root causes, and implementing timely resolutions.