Reports to: Store Manager

Position Summary: The In-Home Designer provides personalized design consultations in customers’ homes, helping clients transform living spaces into functional, attractive, and practical environments. This role combines creative design expertise, consultative selling, product knowledge, and project coordination to deliver exceptional customer experience from initial consultation through installation or completion.

Key Responsibilities

• Schedule in-home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations.
• Evaluate room layouts, measurements, traffic flow, existing furnishings, and functional needs to recommend effective design solutions.
• Create design concepts, product recommendations, color palettes, material selections, and space plans that align with customer expectations with strong attention to detail.
• Present design proposals clearly and confidently, explaining product options, features, benefits, pricing, timelines, and next steps.
• Prepare accurate quotes, estimates, measurements, and project documentation for customers and internal teams.
• Follow up with customers throughout the design and sales process to answer questions, address concerns.
• Maintain current knowledge of design trends, product lines, materials, finishes, promotions, and company services.
• Accurately complete order information. Keep orderly customer records.
• Responsible to support design-related functions in the store and maintain an up-to-date customized portfolio including before and after pictures of previous design projects.

Qualifications

• Bachelor’s degree in interior design with (1) to (2) years’ experience strongly preferred or a minimum of (5) years design experience in a comparable home furnishings role.
• CIDA accreditation and/or ASID membership preferred.
• Previous selling experience strongly preferred.
• Ability to work effectively and productively with others as a team member.
• Ability to work the schedule and hours dictated by business needs to include evenings, weekends, and holidays.
• Initiative to meet assigned goals, missions, and objectives.
• Ability to read room layouts, take accurate measurements, and translate customer needs into practical design solutions.
• Comfortable using design, presentation, quoting, customer relationship management, or point-of-sale software; experience with CAD, SketchUp, or similar tools is a plus.
• Excellent communication, listening, presentation, and customer service skills.
• Strong organizational skills with the ability to manage multiple appointments, projects, deadlines, and follow-ups.
• Professional appearance and demeanor, with the ability to build trust with customers in their homes.
• Valid driver’s license, reliable transportation, and ability to travel to customer locations as needed.

People Development

• Train, coach, and develop the sales team on the IHD process.
• Create a positive and exciting work environment for all store associates on IHD process.
• Ensure associates are provided the necessary tools to perform job responsibilities.
• Maintain a positive working relationship with store associates.
• Product knowledge and design trend awareness
• Adhere to general store operational procedures and guidelines.
• Champion and role model the FEA selling process.
• Be aware of what is happening on the sales floor. Be willing and able to assist in every sale and present In-Home Program.
• Show a sense of enthusiasm and excitement with the staff and customers.
• Other duties as assigned.

Sales Culture

• Drive sales to consistently achieve established In-Home program sales goals.
• Team with the Store Manager, Sales Manager and selling team to promote the In-Home-Design program and drive overall store sales.
• Maintain strong knowledge of features and benefits of existing and new product line.
• Meet established goals as set by management

Customer Experience Excellence

• Ensure that each customer has an informative and positive experience by using good customer service skills and knowledge of products.
• Make sound business decisions to deliver customer satisfaction and promote team environment.

Equal Employment Opportunity

We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. We are committed to creating a respectful, inclusive, and customer-focused workplace.