Details

Employee Type
Full-Time Regular
Location
Rochester Hills MI

Job Description

Job Title: Instructor – CNC - Customer Service Training Department

PURPOSE AND DESCRIPTION:

Present training programs to customers, distributors and company personnel.

ESSENTIAL FUNCTIONS:

  • Provide technical training for customers, distributors and employees.
  • Teach curriculum, the classes will contain the following:
    • Power Point Presentations with Objectives and tasks
    • Detailed Instructor outlines
    • Student outlines and handouts
    • Objective based exercises
    • Pre-test and post test
    • Use of simulators or machine tools
  • Report discrepancies between product and documentation to appropriate departments
  • Suggest improvements to the class curriculum.
  • Prepare and maintain classrooms, training simulators and laboratory and the training office area to ensure a “Best in Class” training experience for the students.
  • Provide feedback to improve employee culture and customer experience.
  • Provide support to customers and departments by answering technical questions and advising appropriate action to resolve a problem.
  • Reliable, consistent attendance required.

MINIMUM REQUIREMENTS:

1. SKILLS / KNOWLEDGE

  • Proficient communication, presentation skills and computer skills.
  • Ability to read, write and speak fluent English skills
  • Ability to learn new technical and troubleshooting skills.
  • Requires excellent oral and written communication skills
  • Understand basic Electrical, Mechanical and Pneumatic theory
  • Proficient Electronic and Basic Electrical and Mechanical print reading
  • Ability to learn, understand, and write code programs.
  • Ability to interface with other technical writers and instructors for the purposes of project coordination, continuity and completion.
  • Ability to identify process inefficiencies and suggest solutions to eliminate them.

2. EXPERIENCE / EDUCATION

  • Bachelor degree in Education, Instructional Design, technical related field, or equivalent relevant experience.
  • Experience with production automation process operations and functionality preferred.

3. PHYSICAL EFFORT & DEXTERITY

  • Lifting a minimum of 50 lbs.
  • Standing for long periods
  • Proper use of a personal computer

4. VISUAL ACUITY, HEARING, SPEAKING

  • Visual acuity, hearing and speaking required to review technical documentation, present material to students in the classroom and respond to questions from the students

5. ENVIRONMENT & SCHEDULING

  • Requires occasional overtime, to meet customer requirements.
  • Requires up to 50% travel
  • May perform duties in a factory environment with varying temperatures.
  • Classes are taught at company Facilities, Customer Facilities, and Technical Schools.

CORE TRAINING REQUIREMENTS:

The following training is required to enable job holders to perform the essential function of the job:

  1. Employee Orientation
  2. New Hire Communications
  3. Safety Training
  4. Hazard Communication Training
  5. New Hire Quality/ESP Training
  6. Cyber Security Training