Job Title:

Inside Sales Representative

Job Description:

The primary responsibilities of the Inside Sales Representative are to call on prospects, service inbound calls, and follow-up on sales orders.

Duties:

• Assisting callers with product selection.
• Identifying target accounts and profiling new customers.
• Preparing quotes, responding to email requests and online chat.
• Assist Regional Sales Managers in servicing customers and sales representative in the field.
• Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing quotations.
• Closes new accounts by answering telephone and e-mail inquiries; verifying and entering information.
• Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
• Develops accounts by checking customer's buying history and suggesting related and new items.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Willingness and ability to work in a small office environment, multi-task, and adjust effectively to new work structures, processes, requirements.
• Working knowledge of CRM databases, and social media, internet.

Education and Experience:

• Preferred: Associate degree in sales, business or electrical/technical/trade school program completion
• Required: 1-3 years in Electronic/Electrical sales or experience as an Electronic Technician

· Working knowledge of MS Office Suite (Microsoft Word, Excel, Outlook).

Key Skills:

• Excellent organizational and time management skills.
• Personable and a team player.
• Good written and verbal communication skills.
• Able to work with people and understand their needs quickly.
• Good typing (i.e. 40+ wpm) and grammar skills.
• Must be proficient in Microsoft Office Suite 10.
• Strong computer skills.
• Willing to update product knowledge on an ongoing basis.
• Strong customer service skills.

Physical and Mental Requirements:

• Maximum weight to be handled is 50 pounds.
• The majority of the work is to be performed in a sitting position. The ability to remain sitting for up to 8 hours at a time if necessary.
• May occasionally perform duties in a standing, kneeling or squatting, position.
• May be required to use hands to finger, handle, or feel objects, and reach with hands and arms.
• Good eyesight and the ability to distinguish color is necessary, and the ability to adjust focus for use of a computer monitor.
• Able to speak, read, write and understand English as it relates to performing job requirements.

Working Conditions:

• The work schedule consists of a five-day, 40-hour workweek, with overtime dependent on department needs.
• May be expected to visit the production floor, where the noise level is moderate to high noise level, with suitable lighting, and with a mild chemical odor and fumes.

Anything so delegated by management.