Employee Type
Wixom MI

Job Description

Job Title:

Inside Sales Representative

Job Description:

The primary responsibilities of the Inside Sales Representative are to call on prospects, service inbound calls, and follow-up on sales orders.


  • Assisting callers with product selection.
  • Identifying target accounts and profiling new customers.
  • Preparing quotes, responding to email requests and online chat.
  • Assist Regional Sales Managers in servicing customers and sales representative in the field.
  • Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing quotations.
  • Closes new accounts by answering telephone and e-mail inquiries; verifying and entering information.
  • Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
  • Develops accounts by checking customer's buying history and suggesting related and new items.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Willingness and ability to work in a small office environment, multi-task, and adjust effectively to new work structures, processes, requirements.
  • Working knowledge of CRM databases, and social media, internet.

Education and Experience:

  • Preferred: Associate degree in sales, business or electrical/technical/trade school program completion
  • Required: 1-3 years in Electronic/Electrical sales or experience as an Electronic Technician

· Working knowledge of MS Office Suite (Microsoft Word, Excel, Outlook).

Key Skills:

  • Excellent organizational and time management skills.
  • Personable and a team player.
  • Good written and verbal communication skills.
  • Able to work with people and understand their needs quickly.
  • Good typing (i.e. 40+ wpm) and grammar skills.
  • Must be proficient in Microsoft Office Suite 10.
  • Strong computer skills.
  • Willing to update product knowledge on an ongoing basis.
  • Strong customer service skills.

Physical and Mental Requirements:

  • Maximum weight to be handled is 50 pounds.
  • The majority of the work is to be performed in a sitting position. The ability to remain sitting for up to 8 hours at a time if necessary.
  • May occasionally perform duties in a standing, kneeling or squatting, position.
  • May be required to use hands to finger, handle, or feel objects, and reach with hands and arms.
  • Good eyesight and the ability to distinguish color is necessary, and the ability to adjust focus for use of a computer monitor.
  • Able to speak, read, write and understand English as it relates to performing job requirements.

Working Conditions:

  • The work schedule consists of a five-day, 40-hour workweek, with overtime dependent on department needs.
  • May be expected to visit the production floor, where the noise level is moderate to high noise level, with suitable lighting, and with a mild chemical odor and fumes.

Anything so delegated by management.