Job Category
Sales/Operation Support
Irvine, CA
Salary Range
$50,000.00 - $58,000.00

This position presents a unique opportunity for professional growth and career transition within our dynamic sales team.
The Inside Sales Representative will play a pivotal role in our organization, handling customer order processing, inventory management, and accounts receivable duties. Building and nurturing strong customer relationships will be a key focus, along with introducing new products to expand sales opportunities with existing customers.
This role requires an individual who is proactive, customer-centric, and driven to succeed in a sales- oriented environment and who has the ambition to transition into an Outside Sales Role.

  • Assists in order processing, including answering sales calls, addressing customer concerns, and upselling/cross-selling products.
  • Acquires in-depth product knowledge of systems to effectively communicate features and benefits to customers.
  • Manages credit applications, accounts receivable, payment collections, and aged invoice reports.
  • Handles order processing, invoicing, and shipment coordination.
  • Prepares quotes, sales contracts, and credit terms for orders.
  • Monitors and manages accounts receivable status, communicates with customers for payment collection, and distribute reports for overdue payments.
  • Estimates delivery dates to customers by utilizing knowledge of vendor production and delivery schedules.
  • Builds and maintains strong relationships with existing customers, providing exceptional service and addressing inquiries.
  • Responds promptly to customer inquiries, provides solutions, and recommends products.
  • Conducts research to identify prospective leads and proactively reach out to them through various communication channels.
  • Routes qualified opportunities to the appropriate Outside Sales representatives.
  • Collaborates with the Outside Sales department to maintain and expand the customer base.
  • Assists in creating effective advertisements to boost sales.
  • Utilizes CRM software to track sales activities, manage customer data, and generate reports.
  • Sustains sales activities, proposals, and database updates.
  • Stays informed about competitors' activities and maintain up-to-date sales knowledge.
  • Answers phone calls, convey messages and manages email correspondence.
  • Enters and updates customer and sales data in accounting and CRM software.
  • Records customers' payment information and maintains accurate data.
  • Performs various administrative duties as assigned by management.
  • Accompanies Outside Sales representatives on customer visits, assisting with gathering feedback and relationship building. (Travel may be required)


  • One - two years of related experience are required.
  • A desire to learn with a drive to succeed.
  • Strong verbal and written communication skills
  • Strong presentation skills.
  • Self-motivated, results-oriented individual.
  • Positive attitude with a focus on growing and learning.
  • Team player with the ability to work closely with others within the organization
  • Demonstrates adaptability to new situations, displays a natural curiosity for learning, and is open to receiving coaching and guidance.
  • Drive to act and respond quickly to customer needs and make decisions in a timely manner.
  • General digital literacy including Microsoft Office (Word, PowerPoint, Teams)
  • Bachelor’s Degree from a four-year college or university is preferred.

Physical Demand:

  • Moderate physical effort is required. Work will involve walking, standing, bending, reaching, lifting or carrying objects that typically weigh up to 40 lbs.