This position is responsible for processing orders received from customers, keeping inventories, keeping the daily A/R accounts status up to date, building and maintaining good relationships with customers, and introducing new products to increase sales from existing customers.
Handles order taking, processing, and invoicing.
Prepares shipping documents and schedules shipment pick-ups.
Enters new customer data and other sales data to accounting software.
Quotes prices and credit terms and prepares sales contracts for orders obtained.
Process credit applications received from customers to set up credit terms.
Reviews and manages A/R status and communicates with customers to collect pending payments.
Estimates date of delivery to the customer, based on the knowledge of the vendor’s production and delivery schedules.
Assists in issuing purchase orders and placing new orders for non-stock products.
Communicates well with the warehouse manager and staff on daily basis, and gives clear instructions for order/shipping.
Sustains sales activities, proposals, and database updates.
Reviews and makes corrective sales actions on low-profit accounts, as necessary.
Monitors and evaluates activities and products of competitors, and maintains updated sales knowledge of Company products, sales policy, and operating procedures through training and personal development.
Assists in creating and implementing effective advertisements to boost sales.
Maintains and expands customer base by working closely with the Outside Sales department, building and maintaining rapport with key customers.
Routing qualified opportunities to the appropriate Outside Sales representatives for further development and closure.
Answers telephone calls, convey messages, and monitors the flow of e-mails.
Answers routine product questions and directs questions to appropriate personnel.
Updates information in CRM software.
Handles various administrative duties assigned by management.
Responds promptly to customer inquiries to determine customer needs and provides solutions, recommending products and enhancements to increase customer satisfaction and sales potential.
Accurate and detail-oriented.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong analytical and problem-solving skills
Ability to multi-task, prioritize, and manage time effectively.
Proficient with Microsoft Office Suite or related software.
Must be able to legally work in the U.S. without any visa support.