City
Cincinnati
State
OH
Job Type
Temp-to-Permanent
Date Posted
7/29/2021

Job Title: Infrastructure System Engineer

Assignment Length: 12 months Contract to Hire

Project City and State:

Are you a Unified Communications and Collaboration (UCC) Systems Engineer with broad Office 365 experience with emphasis on Skype for Business/Microsoft Teams Enterprise deployments?

If so, check out this job!

Vertex is a US-based tech company with 15 years’ experience in Microsoft, Salesforce, BI, AI, and Cloud Computing. We have earned longstanding client relationships as trusted, long-term partners. Every day we inspire, innovate, and implement solutions that solve complex business problems using creativity and technologies that drive results.

What can you expect?

· Professional recruiters with vast industry knowledge

· Expert credentialing

· No-hassle onboarding

What’s in it for you?

· An assignment that uses your skills

· Opportunities to advance your career

· Competitive compensation

· Great work environment

Qualifications

• Strong background in IT Project Management with detailed knowledge of the Software Development Life Cycle methodologies.

• Background in Admitted Commercial Insurance and Reinsurance desired.

• Proven experience managing small to mid-sized IT projects independently.

• Demonstrated ability to plan and manage projects which span both business and IT disciplines.

• Strong communication and facilitation skills with an ability to effectively manage cross-functional team discussions.

• Strong management skills with an ability to achieve results in a matrix management environment.

• Ability to translate business needs into IT deliverables.

• Strong business planning, organizing, prioritizing and analytical skills.

• Demonstrated ability to successfully apply Waterfall and Agile SDLC methodologies.

• Multi-disciplinary information technology familiarity with proven systems deployment experience.

What you’ll be Doing

· Team is looking for a Microsoft O365 Unified Communications and Collaboration (UCC) Systems Engineer. The ideal candidate will have broad Microsoft O365 experience with emphasis on Skype for Business/Microsoft Teams enterprise deployments. You will work closely with IT and business partners to design and deliver solutions across Microsoft Exchange Online, Teams, OneDrive, SharePoint Online, and Azure Active Directory. You will also coordinate with our Enterprise Voice Engineers for Teams integration with on-premises SBCs. All work will be done with technical guidance from a Team Lead and Architect.

· Provide system support relating to technical issues involving Microsoft’s core O365 business applications including Teams, Azure AD, and Exchange Online.

· Execute migration and configuration of Microsoft Teams from a Skype for Business on-premises environment.

· Implement auto-attendants, dial plans, voicemail, and resource group features within Microsoft Teams.

· Assist with automation and scripting of team processes via Microsoft PowerShell and Power Automate.

· Participate in on-call and after-hours support rotation for UCC services.

· Engage and collaborate with correct IT organizations while troubleshooting and resolving production incidents.

· Prioritize tasks and work semi-independently on weekly objectives.

Technical/Knowledge Skills

· Experience with SAML SSO solutions, specifically via Active Directory Federation Servers or Azure Identity.

· Working knowledge Office 365 and Microsoft Collaboration suites and experience in managing or administering Collaboration Technologies.

· Basic understanding of PKI concepts and x509 Certificates.

· Professional experience in an O365 or UCC technology position.

· Familiarity with basic DNS, DCHP, TCP/IP, routing and switching, and subnetting concepts.

· Familiarity with ITIL concepts in a professional setting and experience with Enterprise Service Management software.

· Professional experience with Skype to Teams migration.

· Understanding of voice technologies: TDM, SIP, QoS, SBC, Codecs, Voice Recording and general IPT.

· Experience with administration and operation of production IT systems in medium-to-large organizations.

· Skype for Business 2016

· PowerShell

· TDM

· SharePoint Online

· OneDrive

· Enterprise PBX and/or VoIP Systems

· MDM/MAM Solutions (Such as: MobileIron, BlackBerry UEM, AirWatch, Microsoft Intune, etc.).

Education

· Bachelor’s Degree or greater, preferably in Information Systems, Information Technology, or Computer Science. Relevant Microsoft experience and education with professional practice accepted in lieu of college degree.

Soft Skills

· Good written and verbal communications skills.