City
Frisco
State
TX
Job Type
Full-Time Regular
Date Posted
7/26/2023
 
Compensation
$110,000 - $130,000 + Bonus
Job Description

Flybridge Staffing is currently searching for an Information Technology Services Manager for one of our clients in the Frisco Texas area. This role is Direct Hire/Permanent that requires someone to be local to the area (Hybrid work environment). This role is Salary + Bonus which includes Tier 1 benefits. As the owner of Technology Services, the Information Technology Services Manager will be responsible for the overall quality and success of hardware, collaboration tools, network services, Help Desk, telecommunications, and audiovisual solutions. The Technology Services Leader will develop and oversee a customer-centric team that consistently provides exceptional support experiences.

RESPONSIBILITIES:

  • This is a supervisory position responsible for hiring and leading internal staff and contingent workers. (4-6 people)
  • Constantly measure Technology Services processes for quality of service and efficiency.
  • Maintain a team culture of continuous improvement that celebrates success and mistakes equally.
  • Ensure a smooth technical onboarding process for new hires.
  • Serve as the escalation point of contact for Technology Services and personalized support for VIPs.
  • Manage service provider and vendor relationships. Create consistent accountability to contractual agreements, and collaborate with them on improvements. Develops KPIs that help measure service provider performance and provide quarterly reports to senior leadership.
  • Develop standard operating procedures that work across all service providers, departments, and locations to provide a consistent user experience and process.
  • Oversee optimization vision, operational delivery, and operational management of vendors.
  • Help create service policies and standard operating procedures that create clarity for end-users and service providers.
  • Act as incident commander during wide-scale application/network outages and security incidents.
  • Ensure all security policies are being enforced within services teams, on devices, and within SSO tools.
  • Oversee procurement processes and evaluations for new technology spending related to hardware and productivity software.
  • Assist with the preparation of the annual budget (capital and operational). Control and monitor costs by approving service desk requisitions and reconciling vendor invoices.
  • Oversee budget for technology equipment, support, and software licenses for contracts/renewals.
  • Responsible for annual personal computer and mobile budgeting, related service providers, and a subset of licensing.
  • Collaborate with Facilities teams to ensure buildings’ environmental, security, and printing services run smoothly and cost-effectively.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education, training, and experience.
  • 5 years of experience in leading an Information Technology Services team, ideally in 250+ employee organizations, with 3 years of hands-on experience working with Google Workspace products in a professional capacity and operational experience with Okta, Asana, Workday, and Slack.
  • Experience overseeing fleets of equipment with RMM and MDM solutions.
  • Experience managing IT service teams spread across geographically dispersed locations.
  • 3 years of experience recruiting contingent workers for project delivery.

SKILLS, KNOWLEDGE, AND ABILITIES:

  • Must have knowledge of IT Services technology like EDR, RMM, Ticketing Systems, and SSO. General ability to provide Windows, Mac, or Chromebook troubleshooting.
  • Familiarity with IT Services technology like EDR, RMM, Ticketing Systems, and SSO.
  • Knowledge of Google Workspace. Ticketing and support tools like Zendesk, Intercom, ServiceNow, or similar
  • The Technology Services Manager will bridge the gap between special events, enterprise, and product support, ensuring smooth communication across teams and departments.

If your background aligns with the above details and you would like to learn more, please send your resume to jobs@flybridgestaffing.com or on our website, www.flybridgestaffing.com and one of our recruiters will be in touch with you ASAP.

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