Job Title
Information Technology Helpdesk Technician

Location
Fullerton CA

Min Salary
$51,000.00

Min Years Experience
1

Job Duties:

  • Reports to the Director of Information Technology
  • Perform day-to-day support, administration and problem resolution of user computer systems and desktop applications
  • Plan, prioritize and execute activity associated with incoming requests for support through the IT Helpdesk system
  • Maintain printers and peripheral computer equipment
  • Periodic travel to other offices for Helpdesk support will be required
  • Acquire hardware and software as required to meet business requirements
  • Interact with business representatives to maintain alignment of Information Technology with business requirements
  • Attend meetings and report activity progress within IT infrastructure organization
  • Keep current and up-to-date with computer operating system releases and desktop application versions
  • Recommend corrections for issues occurring on a repetitive basis
  • Provide courteous, complete and timely support for end users
  • Work well within a team environment and alongside external partners


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