In-House Service & Support Engineer
Details
Guided Search Partners (GSP)
Guided Search Partners is an Executive Search firm built on trust, transparency, specialization, and long-term relationships.
We connect high-performing professionals with organizations that value people, performance, and growth—helping leaders find roles where they can make an impact and build meaningful careers.
About the Opportunity
We’re partnering with a well-established organization that designs and manufactures analytical instruments used throughout the food, agriculture, and laboratory markets. With decades of stability, consistent demand for its products, and a strong track record of employee retention, this company offers a work environment defined by expertise, teamwork, and long-term careers.
This position is open as a replacement, joining a small, experienced in-house service team that supports instrument performance and quality before products reach customers. The role is based on-site and follows a predictable Monday–Friday schedule, making it a strong fit for someone who values technical work without extensive travel or irregular hours.
The environment suits individuals who enjoy hands-on problem solving, precision work, and learning from tenured professionals. Many team members have built long careers here, supported by a culture that promotes from within and invests in technical development.
What You’ll Do
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Support and service analytical instruments in an in-house environment, focusing on accuracy, reliability, and performance.
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Troubleshoot, repair, and maintain customer instruments sent in for service—primarily smaller systems.
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Perform quality control checks on new instruments prior to shipment to ensure they meet specifications.
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Complete work orders accurately, document repairs, and track service activity.
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Order replacement parts and support inventory management for service operations.
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Collaborate closely with teammates and the Service Manager to prioritize workflow and resolve technical challenges.
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Occasionally travel locally to support customer needs when required.
Who You Are
You’re technically curious and enjoy understanding how things work at a fundamental level. You take pride in precision, follow-through, and doing the job right the first time. Whether you’re early in your career or transitioning from a technical background, you’re motivated to learn, ask questions, and build expertise over time.
You’re comfortable working with electronics, enjoy structured problem-solving, and value being part of a close-knit team where experience is shared and respected. Stability matters to you, but so does growth.
Preferred Experience & Attributes
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Background in electronics or physics through education, military training, or hands-on experience.
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Open to recent college graduates with relevant technical coursework.
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Ability to pass an electronics proficiency test.
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Strong attention to detail and comfort working with technical documentation and procedures.
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Organized, dependable, and capable of managing multiple service tasks.
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Interest in building long-term technical expertise within a stable organization.
Why This Role Matters
This role directly supports product quality, customer satisfaction, and the company’s reputation for reliable, high-performing instruments. Your work ensures that systems leaving the facility—and those returned for service—meet the standards customers rely on every day.
You’ll be part of a team known for tenure, technical depth, and collaboration, contributing to a business that continues to perform well in a stable, in-demand industry. For someone looking to build a lasting career in technical service, this is a strong foundation.
Reporting Structure
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Reports to the Service Manager.
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Works as part of a three-person in-house service team.
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Collaborates closely with senior service engineers and technical peers.