Date Posted
Los Angeles, CA
Salary Range
$17.00 - $18.00
Import clearance arrangement / Export & Domestic freight forwarding / Storage management.


  • Make sure that the docs received from overseas include necessary documents for Customs
  • Clearance (such as AWB, Commercial invoice, OGA docs) and submit to CHB swiftly.
  • Frequently check on the clearance status on CBP and OGA including FDA, USDA, FWS. Inquire directly if needed.
  • Notify customers of irregularities if arrival delays, CBP or OGA holds occur.
  • Managing schedules with the customer for pick up or delivery.
  • Verify PC count upon receipt, re-condition (including re-icing, re-packing, or mending minor cosmetic damages) the cargos if necessary.
  • Follow up with delivery and/or pick-up status with customers and vendors. Make sure the delivery and/or pick-up is on schedule.
  • Manage and keep up with inventory in the warehouse, cooler, and freezer for those that utilize our storage services.
  • Close files – obtain vendor invoices and check for accuracy, bill out according to the fee schedules set for the customer, and send them out.
  • Familiarize yourself with various Government import regulations and keep the customers informed.
  • Communicate with existing customers on a regular basis to ensure their satisfaction level is up to their standard.
  • Daily correspondences with overseas and/or domestic agents.
  • Quote customers – provide competitive rates.
  • Acquire space allocations from airlines based on customers’ needs. Be mindful of the flight arrival time/date and budget.
  • Open files, generate AWBs based on IATA regulations such as rates and commodity codes.
  • Effectively manage the schedule and be aware of the cut-off time to tender the cargo to the airline. Always stay ahead.
  • Follow up after tendering, monitor, and inform customer and agent of any irregularity immediately.
  • Close files – obtain vendor invoices and check for accuracy, bill out accounting to the fee schedules set for the customer, and send them out.
  • Quote customers – provide competitive rates.
  • Check to see if there are any export regulations and/or restrictions, as well as regulations and/or restrictions at the destination country.
  • Adhere and comply to TSA regulations, Screening, Known shipper, etc.

  • General knowledge in logistics, import/export regulations.
  • Aggressiveness toward learning, absorb and applying new knowledge.
  • Establish a healthy relationship with customers, vendors, and co-workers.
  • Make a constant effort to be in control of the situation. ACT rather than REACT.
  • Negotiation skill – Being able to protect customers’ best interests.
  • Flexibility – Being able to think ‘outside the box. Provide solutions according to circumstances.
  • Time Management.
  • Calculation skill – Basic arithmetic skill to perform conversions, rate calculations, and such.
  • Communication skill – Timely responses. Reporting and consulting matters with co-workers and superiors.
  • English and Japanese bilingual is Big plus

This is a full-time non-exempt position. Basic days and hours of work are Monday through Friday from 9:00 a.m. to 6:00 p.m. but it all depends on the shipment’s schedule and the need to work before/after hours based on the schedule which your Supervisor made as well as weekends and holidays.