Implementation Consultant

Analyze business needs and provide recommendations on how to program the product hierarchy to address the customers specifications. Write custom reports, exports and make modifications to the solution to meet customer's needs. Assist with end-user training and take the hotel live on the system after everything has been configured and everyone is trained. Mentor and develop Implementation Consultants. Assist in a presales capacity to help drive sale.

Our clients Hospitality's solution is designed to reduce the complexity of everyday tasks, allowing hotel staff to concentrate on delivering excellent customer service. By using a mixture of functions and parameters, the solution is designed to be as flexible and customizable as a hotel requires.

Job Description

Implementation Consultant will analyze customer needs, configures the solution, and installs the product at the customer site.

Ensure that PMS solutions meet all the specifications and functions that are unique to each of their Hospitality clients,

Resolve any gaps in Product functionality and train clients how to use the new product.

Manage client live on the system after everything has been configured and everyone is trained.

Ensure a smooth transition and positive user experience.

Available to answer operational and application questions during the implementation process and after 'go-live'.

Subject matter experts in all technology product for our platform.

Job Requirements

2-3 years of overall experience in an applicable role as an IT or PMS Deployment Engineer or as an experienced user of Property Management or related products. Candidates must have the ability to communicate effectively and build rapport with team members and clients. This position requires limited travel. The ability to travel as needed which can include weekends and holidays is necessary. Candidates can be based anywhere in the Continental US close to a large, metropolitan airport. Training in the Products will be provided,

• 2 years or more experience working in the Hospitality Industry (Hotels and Restaurants)
• Experience as user of PMS Systems helpful
• Experience as user of Opera Property management such as but not limited to (PMS, S&C, OXI, IFC, OVOS)
• Technical experience as it relates to installing Hardware and troubleshooting that Hardware
• Knowledge of Cloud based software systems