OBJECTIVE:

Provides technical support to the CEC Team for CEC IT systems.

CORE RESPONSIBILITIES include, but are not limited to the following:

  • Initial troubleshooting and detailed documentation of reported issue.
  • Active Directory profile issue needs and basis troubleshooting.
  • User adding and updating to CEC systems.
  • Basic troubleshooting of LANs, WANs, VoIP, and WLANs.
  • Device Installations.
  • Device Swap and refreshes.
  • Basic Office 365 account issues.
  • Performs other duties as assigned.

POSITION RESULTS DESCRIPTION

  • Group CNPS - >70
  • No Open Service tickets older than 30 days.
  • Maintain Certifications necessary to maintain desired partner level.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM QUALIFICATIONS:

  1. 0 - 1+ years of IT experience, Associates degree a plus.
  2. Experience with, Microsoft Office 365 and backup/recovery solutions.
  3. Basic knowledge of LANs, WANs, and WLANs.
  4. Basic knowledge of Network Security.
  5. Basic knowledge of VoIP Systems.
  6. Must have a valid driver’s license.

PERSONAL ATTRIBUTES:

  1. Demonstrates strong customer service skills.
  2. Interpersonal skills that develop and maintain trust and respect of employees and facilitate problem solving.
  3. Ability to effectively handle stressful situations and to manage multiple tasks.
  4. Proficiency with various computer software and office technology including MS Office Suite, (Project, Word, Excel, Power Point, Visio).
  5. Ability to work independently with minimum supervision.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS:

  • Ability to define problems collects data, establish facts, and draw valid conclusions.
  • The duties of this job require the employee to effectively talk and hear English language communications.
  • The employee is required to stand, walk, climb, sit, and use hands and fingers.
  • Some lifting of objects up to 25 pounds is required.
  • Reaching, grasping, and carrying activities also required.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
  • Above average intellectual ability and excellent judgment are needed to deal effectively with a wide range of problem solving and troubleshooting activities.
  • This job is primarily located in a private office.
  • The noise level in the work environment is usually moderate.
  • Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

“Essential duties and responsibilities” describe those functions considered to be essential to the performance of the job. All requirements may be modified to reasonably accommodate individuals with disabilities.

Communications Engineering Company is an Equal Opportunity/Affirmative Action Employer. We are committed to achieving and maintaining a diverse workforce. Qualified females, minorities, veterans, and disabled individuals are encouraged to apply.

Date Posted
1/13/2023

City State
Cedar Rapids IA

Position Id
23005
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