Seeking an entry to intermediate level IT Technician to support internal clients at a global manufacturing organization!

Salary:
$65,000/year - $70,000/year

Benefits:
  • Full health benefit
  • DPSP
  • Flexible start time

Schedule:
  • Office hours, Monday - Friday. Flexible start time between 7:30 AM - 9:00 AM

Process: 1-3 week(s) till an offer
1 x Phone Screen (The Orbis Inc. - 10 mins)
1 x In-person Interview (The Orbis Inc. - 30 mins)
1 x In-person Interview (End Client - 45 minutes)
1 x In-person Interview (End Client - 45 minutes)

Requirements:
  • Bachelors Degree in Computer Science or similar
  • 2-5 years experience in providing level 1 - 2 IT Support
  • Ability to effectively use MS Office Programs
Asset:
  • Previous experience managing and processing inquiries on a ticketing software like jira.
  • Past exposure to setting up servers, computers and other organizational devices
  • Strong technical knowledge, particularly in the areas of manufacturing and assembly preferred
This is a global organization with locations in almost each continent. They supply the worlds leading heavy machinery and construction equipment manufacturers with Electrical and HVAC components.

  • Installing and configuring hardware and software components
  • Troubleshooting hardware and software issues
  • Repairing or replacing damaged hardware
  • Upgrading systems to enable software compatibility
  • Installing and upgrading anti-virus software and security systems to ensure network security
  • Performing tests and evaluations on software and hardware
  • Offering information and support to users
  • Maintaining relationships with different employees and departments
  • Communicate with clients to diagnose technical issues
  • Provide step-by-step instructions to fix technological issues
  • Provide backup solutions whenever necessary
  • Provide training sessions for new hardware or software products
  • Access instruction manuals to help users utilize their software or hardware properly
  • Keep detailed logs of client problems, solutions, and customer satisfaction
  • Provide instructions in simple terms
  • Work together with other Technical Support Specialists to find solutions to more complex issues.


Interested in other similar roles? Check out all our current openings at:
www.theorbisinc.com






City
Vaughan
Province
ON
Industry/Specialty
Engineering/Manufacturing Engineer, Information Technology/Technical Specialist
Job Type
Full-Time Regular