IT Technical Support
IT Technical Support
Mentor, OH
If you are interested in this position, please e-mail your resume in a word document to careers@rogers-group.com
Duties & Responsibilities:
Will implement, monitor & provide technical support for customer IT environments, typically integrated with instrumentation.
Will Administer connectivity of customer’s Windows based platform.
Support of the operating system, desktop hardware & peripherals, instrument-controlled software, core desktop applications and imagining of computers
Manage set-up, retirement, and relocation of equipment.
Implements Windows based security, included but not limited to: user/group permissions, file/folder permissions, group policies & security policies.
Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve overall support of the desktop platform in a timely manner.
Ensures adherence to client’s corporate policies through periodic reporting & compliance programs.
Acts as the technical support contact for IT vendors.
Repairing & troubleshooting instrument related computers and escalating issues for users
Provides technical support for new system validations and change management efforts
Maintain a physical inventory of lab equipment, PC’s, software, and other information specified by the user.
Acts as client Liaison for software/hardware related inquiries
Skill Requirements:
Associate degree or higher and 2 years of industry technical experience to include Windows technologies including Microsoft Office, networking, remote computing and
backup systems. Relevant work experience will count in place of degree considered
For a complete listing of our non-confidential available positions, visit the current positions page for www.Rogers-Group.com
Duties & Responsibilities:
Will implement, monitor & provide technical support for customer IT environments, typically integrated with instrumentation.
Will Administer connectivity of customer’s Windows based platform.
Support of the operating system, desktop hardware & peripherals, instrument-controlled software, core desktop applications and imagining of computers
Manage set-up, retirement, and relocation of equipment.
Implements Windows based security, included but not limited to: user/group permissions, file/folder permissions, group policies & security policies.
Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve overall support of the desktop platform in a timely manner.
Ensures adherence to client’s corporate policies through periodic reporting & compliance programs.
Acts as the technical support contact for IT vendors.
Repairing & troubleshooting instrument related computers and escalating issues for users
Provides technical support for new system validations and change management efforts
Maintain a physical inventory of lab equipment, PC’s, software, and other information specified by the user.
Acts as client Liaison for software/hardware related inquiries
Skill Requirements:
Associate degree or higher and 2 years of industry technical experience to include Windows technologies including Microsoft Office, networking, remote computing and
backup systems. Relevant work experience will count in place of degree considered
For a complete listing of our non-confidential available positions, visit the current positions page for www.Rogers-Group.com
Executive, research & Development and New Product development positions are usually confidential so that the company's competition can't figure out what they are developing