Job Description
Our client based in Century City is recruiting for a skilled and experienced IT System Administrator to join their IT support team on a permanent basis


  • Grade 12, minimum
  • A+
  • N+
  • ITIL Foundation and Security (advantageous)
  • SQL Administration
  • VMWARE &VEEAM Experience (Certification would be advantageous)
  • 3 - 4 years’ Server Administration
  • Cyber security certifications or experience
  • End user helpdesk and desktop support experience essential
  • Computer literacy essential with a passion for technology and problem solving
  • Excellent communication and interpersonal skills essential (written, verbal and presentation)

Additional required Skills and Experience:

  • Proven experience as a System Administrator, Network Administrator or similar role
  • Experience with databases, networks (LAN, WAN) and patch management
  • Knowledge of system security (e.g. intrusion detection systems) and data Backup / Recovery
  • Have a strong grasp of computer security (e.g. firewalls and intrusion detection systems)
  • Familiarity with various operating systems and platforms
  • Minimum 3 years’ technical support
  • Matric, Microsoft Certified Professional, MCSE
  • Good understanding of VOIP and associated Voice solutions
  • Key responsibilities may include but are not limited to

    • Configuring hardware, peripherals, services, settings, directories, storage, etc in accordance with standards and project/operational requirements
    • Performance on daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
    • Regular security monitoring will be done in order to identify any possible intrusions
    • Installation of new and rebuilding of existing servers while maintaining installation and configuration procedures
    • Researching and recommending innovative, and where possible automated approaches for system administration tasks
    • You will identify approaches that leverage the company’s resources and provide economies of scale
    • Repair and recover from hardware or software failures and co-ordination and communication with impacted business units and escalate where necessary
    • Applying OS patches and upgrades on a regular basis, and upgrading administrative tools and utilities
    • Configure / add new services as necessary
    • Performing periodic performance reporting to support capacity planning
    • Maintenance of data centre environmental and monitoring of equipment

Key Performance Areas:
  • Provide first level user support for all hardware and software requests logged via helpdesk
  • Provide the first point of contact for a variety of IT management requirements and administration
  • Work closely with IT Front office and Back office teams and IT Manager to develop and enhance the quality of service and reporting processes
  • Ensure that all the tickets on the helpdesk are processed within the predetermined SLA times
  • Complete Asset Management Audit for all PC’s, Monitors and Laptops
  • Control access permissions and privileges
  • Problem-solving and troubleshooting skills are paramount - need to figure out exactly what is causing the hardware and software issues
  • Strong customer service and listening skills essential - i.e. to understand a customer's problems
  • Strong ability to multi-task and prioritise
  • Creative thinking out of the box and open to new ideas & innovative ways of working
  • Able to start immediately
  • Permanent position
  • Reliable internet connectivity is essential when working from home
  • Fully vaccinated
  • Working hours: 08h00 - 17h00, Mondays to Fridays
  • Ability to work after hours - part of a standby support schedule
  • Salary: Market related, based on experience

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201744 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email .

Job Type
Contract Full-Time

Cape Town Western Cape

Min Salary
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Max Salary
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