Job Description
Our client based in Century City is recruiting for a skilled and experienced IT Desktop Engineer to join their IT support team on a permanent basis


  • Grade 12, minimum
  • A+
  • N+
  • MCSE
  • ITIL Foundation and Security (advantageous)
  • SQL Administration
  • VMWARE &VEEAM Experience (Certification would be advantageous)
  • 3 - 4 years’ Server Administration
  • Cyber security certifications or experience
  • End user helpdesk and desktop support experience essential
  • Computer literacy essential with a passion for technology and problem solving
  • Excellent communication and interpersonal skills essential (written, verbal and presentation)

Additional required Skills and Experience:

  • Proven experience as a System Administrator, Network Administrator or similar role
  • Experience with databases, networks (LAN, WAN) and patch management
  • Knowledge of system security (e.g. intrusion detection systems) and data Backup / Recovery
  • Have a strong grasp of computer security (e.g. firewalls and intrusion detection systems)
  • Familiarity with various operating systems and platforms
  • Minimum 3 years’ technical support
  • Matric, Microsoft Certified Professional, MCSE
  • Key responsibilities may include but are not limited to

    • Configuring hardware, peripherals, services, settings, directories, storage, etc in accordance with standards and project/operational requirements
    • Performance on daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
    • Regular security monitoring will be done in order to identify any possible intrusions
    • Installation of new and rebuilding of existing servers while maintaining installation and configuration procedures
    • Researching and recommending innovative, and where possible automated approaches for system administration tasks
    • You will identify approaches that leverage the company’s resources and provide economies of scale
    • Repair and recover from hardware or software failures and co-ordination and communication with impacted business units and escalate where necessary
    • Applying OS patches and upgrades on a regular basis, and upgrading administrative tools and utilities
    • Configure / add new services as necessary
    • Performing periodic performance reporting to support capacity planning
    • Maintenance of data centre environmental and monitoring of equipment

Key Performance Areas:
  • Provide first level user support for all hardware and software requests logged via helpdesk
  • Provide the first point of contact for a variety of IT management requirements and administration
  • Work closely with IT Front office and Back office teams and IT Manager to develop and enhance the quality of service and reporting processes
  • Ensure that all the tickets on the helpdesk are processed within the predetermined SLA times
  • Complete Asset Management Audit for all PC’s, Monitors and Laptops
  • Control access permissions and privileges
  • Problem-solving and troubleshooting skills are paramount - need to figure out exactly what is causing the hardware and software issues
  • Strong customer service and listening skills essential - i.e. to understand a customer's problems
  • Strong ability to multi-task and prioritise
  • Creative thinking out of the box and open to new ideas & innovative ways of working
  • Able to start immediately
  • Permanent position
  • Working hours: 08h00 - 17h00, Mondays to Fridays
  • Ability to work after hours - part of a standby support schedule
  • Salary: Market related, based on experience

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201744 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Should you require any additional information give us a call on 021 012 5566.

Job Type
Contract Full-Time

Cape Town Western Cape

Min Salary
0.00 ZAR

Max Salary
0.00 ZAR