IT Support

Salary: $50,000 - $65,000

Duties:

• Respond to internal support tickets and IT inquiries in a timely, professional manner
• Troubleshoot hardware, software, and connectivity issues for desktop and mobile users
• Assist with user account setups, workstation configurations, and equipment deployment
• Support legal software tools (e.g., Soluno, NetDocs, ACL, Lawyer Done Deal, etc)
• Log and track issues through the helpdesk system; escalate as needed
• Maintain IT inventory and update documentation as required
• Ensure confidentiality and professionalism in handling sensitive data

Qualifications:

• 1–2 years of IT support/helpdesk experience in a law firm
• Strong knowledge of Windows systems, networking, and troubleshooting
• Strong organizational and multitasking skills
• Clear, friendly, and effective communication
• Degree or certification in IT or related field (Microsoft, etc.) is an asset
• Familiarity with legal software such as Soluno, Lawyer Done Deal, Unity, NetDocs, ACL, is preferred but not required.