IT Support Specialist
Job Description
Apollo Technical is in need of a person with MSP experience with 95% of the work performed from our clients office in Plano.
You will have the occasional need for onsite (supervised) deployment work.
Their hours are 8-5 M-F with some on-call work (we offset with comp time).
This is a Temp To Hire Opportunity
You will have the occasional need for onsite (supervised) deployment work.
Their hours are 8-5 M-F with some on-call work (we offset with comp time).
This is a Temp To Hire Opportunity
Attributes:
-
Prompt and personable: We require all techs to be quickly responsive to clients and tickets. That goes hand-in-hand with being prompt to work.
-
Ability to diagnose desktop and some server issues remotely via our RMM.
-
A Team player but able to work without micro-management.
-
Ticket detailed: quick to triage, document actions, update time and close tickets. This is a critical metric for us.
Skillsets:
-
Microsoft 365 platform administration necessary
-
Security experience which encompasses:
-
Desktop/server antivirus
-
Security best practices
-
MFA setup/support
-
Initial breach analysis
-
Password changes
-
VPN configuration
-
Desktop/Laptop issue remediation via RMM
-
New computer setup to documented standards
Other skillsets as a plus:
-
Microsoft 365 Zero-Trust deployment
-
VoIP (we have hosted VoIP solution) which includes
-
Phone configuration
-
Call Routing changes
-
QoS settings
-
VoIP diagnostics
-
Firewall/Router deployment/changes/diagnostics
-
Enterprise switch/routing including VLANs
-
Antivirus Deployment (Vipre a plus)
-
Experience with our RMM (Managed Workplace)
-
Backup deployment/maintenance including Synology C3 and StorageCraft
-
Microsoft Windows Server 2012 to present: diagnostics/support
- Legal Line-of-business applications
Click here to apply online