Job Type
Contract Full-Time


The IT Service Delivery Specialist interfaces with end-users and other IT teams to ensure IT is providing the highest quality of service. Works within all aspects of Service Delivery to ensure customer site is operational:

  • Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc.) to ensure customer requests are being met in a timely manner
  • Installs, maintains, and troubleshoots all computer hardware and software
  • Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
  • Acts as an escalation point for helpdesk and responds to and resolves issues promptly
  • Supports the business processes, data, analytics, and software applications for the manufacturing system environment
  • Performs other duties as assigned


  • Minimum 3 years' experience in IT support positions
  • Problem solving including root cause analysis and corrective action
  • Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure
  • Ability to work across different non-technical and technical functional groups

Knowledge of Various IT areas including:

  • PC Hardware / Software Support -strong troubleshooting skills
  • Desktop Application Support
  • Telecomm – iPhone, Lync, Polycom, Cisco
  • Networking protocols – TPC / IP, VPNs, Access Control lists, Routing, bridging, etc.
  • Wireless Networking
  • Windows OS, Microsoft Office 365, DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current

Desktop, help desk, service desk, service delivery, A+, network+, ITIL

Job ID EB-1100780464 / Posted Posted 2 Weeks ago
Apply With