City
Denton

State
TX

Job Type
Contract Full-Time

 

The workstation and network support specialist ensures operation and continuity of IT devices related to computer equipment, network and telephony by meeting service level agreements.

Essential Duties and Responsibilities

  • Setup and provide support for end-user workplace
  • Install, maintain and troubleshoot workstations, printers, desktop software and other systems.
  • Build, deploy and support PCs running Windows OS and business software applications for end users.
  • Rollout and manage software updates
  • Proximity support for end-user VoIP telephony and network connectivity
  • Solves, analyzes and updates Level2 tickets per Service Level Agreements
  • Updates and manages configuration management knowledge base (CMDB)
  • Utilizes the standard tools guaranteeing the coherence of infrastructure
  • Helps to maintain technical infrastructures (routers, switches, cabling ...) with administrator.
  • Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture;
  • Regular, predictable attendance is required;
  • Other duties may be assigned.

Knowledge/Skills

  • Windows operating systems - Advanced
  • Troubleshooting – Advanced
  • IT Service Management – ServiceNow
  • Microsoft SCCM or equivalent
  • Network / Wireless LAN Technology
  • Voice Over IP / Cisco CCM
  • ITIL processes (incidents / requests management)
  • Excellent written and verbal communications – Advanced
  • Requires excellent customer service – Advanced

Certificates, Licenses, Registrations

  • ITILv3 Foundation Certified - Desired


Job ID EB-1177608649 / Posted Posted 1 Month ago
Apply With