IT Support Specialist

The IT Support Specialist interfaces with end-users and other IT teams to ensure IT is providing the highest quality of service. Works within all aspects of Service Delivery to ensure customer site is operational:

• Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc.) to ensure customer requests are being met in a timely manner
• Installs, maintains, and troubleshoots all computer hardware and software
• Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
• Acts as an escalation point for helpdesk and responds to and resolves issues promptly
• Supports the business processes, data, analytics, and software applications for the manufacturing system environment
• Performs other duties as assigned

EXPERIENCE & QUALIFICATIONS:

• Minimum 4+ years' experience in IT support positions
• Problem solving including root cause analysis and corrective action
• Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure
• Ability to work across different non-technical and technical functional groups

Knowledge of Various IT areas including:

• PC Hardware / Software Support -strong troubleshooting skills
• Desktop Application Support
• Telecomm – iPhone, Lync, Polycom, Cisco
• Networking protocols – TPC / IP, VPNs, Access Control lists, Routing, bridging, etc.
• Wireless Networking
• Windows OS, Microsoft Office 365, DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current

Desktop, help desk, service desk, service delivery, A+, network+, ITIL