• Work in an Active Directory 2012 environment.

• Troubleshoot problems with networks, email services, file services, print services, IP Telephony devices, and cell phones.

• Maintain a broad knowledge of operating systems, programming languages, and hardware.

• Install, configure, and maintain computer workstations and laptops.

• Perform hardware and software upgrades as required.

• Travel to and support functions at our Headquarters in Montgomery, AL as required.

• 3 - 5 years of experience with PCs, printers, laptops, and some server experience.

• Excellent communication skills both verbally and written.

• Ability to be on a rotating on-call schedule that includes weekends and holidays.

• Advanced knowledge of Windows 7 Professional and Windows 10 Professional operating systems.

• Familiarity with Exchange 2013.

• Familiarity with VMWare vCenter 6.0 or higher and ESXi 6.0 or higher.

• Working knowledge and troubleshooting of standard desktop applications.

• Minimum knowledge of network security, understanding of vulnerabilities, and countermeasures.

• Knowledge of Cat 5e or higher cabling and troubleshooting.

• Minimum knowledge of switch/router management, with aptitude to expand knowledge.

• Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.

• Ability to maintain confidentiality with sensitive customer and internal information.

• Ability and desire to learn new skills quickly.

• Offer ideas, suggestions, and seek processes to be the best in our industry.