IT Support Specialist #201603

IT Support Specialist - Hybrid Remote #201603

Job Overview

The Hybrid Remotes IT Support Specialist provides technical maintenance and recovery support services for the organizations administrative offices as well as academic programs. This position will spend 2-3 days on site in office and 2-3 days working remote. This position serves on a team that acts as the primary liaison for all help desk inquiries either in-person, via phone, or on-line. This position serves as technical lead for installation, configuration, and maintenance of technology related systems in both administrative and academic environments to ensure the highest levels of efficiency and security. This position reports directly to the Technology Sr. Director.

Job Description

• Support computing technology in administrative offices, academic computer labs, multimedia classrooms, portable tech related devices and all other computing hardware and software.
• Identify, diagnose, test and resolve computer network and server performance problems.
• Install, configure, test and assist users with the implementation of new hardware, software and applications. May develop custom scripts for end‐users.
• Configure and test computer hardware, network software and operating system software for deployment.
• Monitor operating systems and application environments for performance and security.
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations.
• Assign, modify and delete user accounts/profiles and resolve tech access problems.
• Help maintain integrity of tech related security systems.
• Provide training and guidance to other technical support staff and student workers. Plan and design training documentation and conduct hands‐on training.
• Develop documentation for systems and administration procedures. May write reports and/or summaries (e.g., status reports, problem reports, progress summaries, system utilization reports) as needed. Implement and document procedures for all supported hardware and software systems.
• Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes. May help develop an equitable upgrade plan in collaboration with supervisor based on maintenance recommendations.
• Stay informed of new developments and technologies by reading online and print publications, maintaining contact with vendors, and participating in professional organizations, meetings, and seminars.
• Performs other related duties as assigned.

Job Key Requirements
Must have a Bachelor’s degree in computer information systems, or related field is required or combined experience/education as substitute for minimum education.
Must have at least two years of experience with systems administration is required.
Working knowledge of Windows and MacOS is required.
Experience with applications and tools including large ERP system like Oracle and MS SQL, MySQL, web‐based productivity applications, and open source solutions is desirable.

Job Preferences
Two or more years of experience with systems administration in a higher education environment.
Working knowledge of Linux, VMware, and Window/MacOS Server is desirable.
Experience in systems programming and scripting is desirable.
Experience with applications and tools including large ERP system like Oracle, and MS SQL, MySQL, web‐based productivity applications, and open source solutions is desirable.

Equal Opportunity Employer

Genesis Management Consulting Global is an Equal Opportunity-Affirmative Action Employer. As a company we promote and are committed to equal employment opportunities for all regardless of the persons gender, race, color, religion, ancestry, sex, age, national origin, marital status, sexual orientation, disability, Veteran status, or gender identity. If you have special needs or a disability which requires our accommodation, please make us aware when applying.