Details

Location
Columbus OH
Division
I.T.

Contact

Gabi Brockert
614.643.0706
gabi@ringsidetalent.com

Job Description

We are looking for an IT Support Analyst to work for our client. The ideal candidate aligns with the responsibilities and qualifications outlined below.

Responsibilities:

  • Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and medical imaging equipment (e.g., PACS, MRI, CT, X-ray systems).
  • Troubleshoot and resolve issues related to imaging device connectivity, software, and integration with hospital systems.
  • Assist users with password resets, account lockouts, and access issues using Active Directory and identity management tools.
  • Document incidents, service requests, and resolutions in the IT ticketing system.
  • Collaborate with clinical engineering and vendor support teams to ensure uptime and compliance of imaging systems.
  • Support onboarding and offboarding processes, including device setup and recovery.
  • Maintain inventory and ensure proper configuration of IT and imaging-related hardware.

Qualifications:

  • Associate’s or Bachelor’s degree in Information Technology, Biomedical Engineering, or a related field, or equivalent experience.
  • 2+ years of experience in IT support, preferably in a healthcare or clinical environment.
  • Familiarity with medical imaging systems and standards (e.g., DICOM, HL7).
  • Strong troubleshooting skills across hardware, software, and network layers.
  • Experience with Windows OS, Active Directory, and Microsoft 365.