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We are looking for an IT Support Analyst to work for our client. The ideal candidate aligns with the responsibilities and qualifications outlined below.

Responsibilities:

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and medical imaging equipment (e.g., PACS, MRI, CT, X-ray systems).
• Troubleshoot and resolve issues related to imaging device connectivity, software, and integration with hospital systems.
• Assist users with password resets, account lockouts, and access issues using Active Directory and identity management tools.
• Document incidents, service requests, and resolutions in the IT ticketing system.
• Collaborate with clinical engineering and vendor support teams to ensure uptime and compliance of imaging systems.
• Support onboarding and offboarding processes, including device setup and recovery.
• Maintain inventory and ensure proper configuration of IT and imaging-related hardware.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Biomedical Engineering, or a related field, or equivalent experience.
• 2+ years of experience in IT support, preferably in a healthcare or clinical environment.
• Familiarity with medical imaging systems and standards (e.g., DICOM, HL7).
• Strong troubleshooting skills across hardware, software, and network layers.
• Experience with Windows OS, Active Directory, and Microsoft 365.