Salary Range:$70,000.00 - $90,000.00

Position Id:

Position Responsibilities:
Reporting to the Vice President of Information Technology of an industry-leading freight forwarder and logistics provider offering multimodal transportation (air, ocean, rail, expedited, LTL) and warehousing & distribution services.

The IT Specialist – Tier 2 is responsible to assist internal clients by resolving complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I support desk. The successful individual will document systems and processes for use by Tier 1 help desk and troubleshoot issues escalated to Tier 2 support. Will maintain system capabilities for existing equipment and programs as well as test and evaluate new systems and software as needed. Clearly communicates with managers and co-workers to ensure the understanding of the proper use of all hardware and software used by the company and any troubleshooting that may be needed. Tracks company assets and sets up new users with computer equipment and access to all applications, devices, and phone system. In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

Background Required:
  • Transportation and logistics industry
  • Fundamental knowledge of IT security protocols
  • Excellent user support in difficult situations
  • Work both independently and with a team of IT or business personnel
  • Systems and processes’ documentation
  • Staff training on proper use of IT applications, systems, and devices
  • Computer Applications: Microsoft Office 365 experience with strong knowledge of Outlook, Excel, and Word.
  • Travel: 25% to 30%
  • Education: 4-year degree (e.g., IT or Computer Science related field)
  • Residence: Orlando, FL
Background Preferred (but not required):
  • Industry Specific Computer Applications: World Track
  • Other Computer Applications: Power BI, EDI, and API Knowledge
  • Work experience with a Freight Forwarder
  • Project Management
  • Accounting and finance principles
Other Essential Abilities and Skills:
  • Dynamic and sensitive to changing goals, priorities, and needs
  • Thrives under change
  • Likeable personality
  • Excellent written and verbal communicator
  • Customer service orientation
  • Clear focus on results
  • Effective multi-tasker

If you are interested in this opportunity but you’re not ready to apply, please email the Practice Leader provided below with your questions.

Practice Leader: Gustavo Stille
Freight Forwarding Transportation

330.664.9400, ext.130

Click here to apply online