City
Toronto
Province
ON
Salary Range
90,000.00 CAD to 100,000.00 CAD
Job Title
IT Service Manager
Job Type
Full-Time Regular
Date Posted
9/25/2020
 
Our client based in Downtown Toronto is looking for an IT Service Manager that has previous experience working in MSP environments.


Job Responsibilities:

  • Work with 20-30 different clients in order to solve their issues and build rapport/ keep relationships positive
  • Manage internal Helpdesk Team so issues are tended to in a timely manner and resolved quickly for clients
  • Be single point of contact for escalated client issues and perform follow-ups regularly with clients to make sure issues are resolved
  • Keep client engaged in a timely manner on status of issues, outages, any changes made
  • Communicate with clients any delivery issues and provide ETA to resolutions.
  • Communicate with clients, other management/ departments and other teams necessary in order to resolve issues
  • Create budget reports based on on-going status of projects
  • Create new documentation/ policies or procedures as necessary and be available to enforce those policies & procedures
  • Make suggestions for improvement within Helpdesk, Service Delivery and Customer Satisfaction
  • Provide suggestions on new services
  • Evaluate Service Desk teams and provide training/coaching/ meetings as necessary for your team to be successful
  • Be up to date on industry standards

Technical Requirements:

  • Diploma or Degree in an IT field or Business Administration (certifications are VERY desirable)
  • Previous experience managing Service Desk teams in MSP environments
  • Previous experience managing various client expectations and services in MSP environment


STACK IT Recruitment Inc., based in Mississauga, places candidates throughout the Greater Toronto Area. We pride ourselves in being the number one recruitment company in information technology. Don’t take our word for it – our track record of placing highly qualified candidates speaks for itself!
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