Our client is searching for an IT Service Management Lead in Independence, OH.

Essential Functions and Primary Duties

• Utilizing our business process, plans, evaluates and manages the execution of assigned projects
• Develops and maintains software, operating systems and hardware technology
• Administers, maintains, develops and implements policies, procedures and best practices
• Has expert knowledge of commonly used concepts, practices and procedures within job scope
• Identify and review opportunities and implement recommendations for improvement to mitigate risk and optimize technology
• Prepare formal project plans maintaining an awareness and an updated status of projects that fall within span of responsibility
• Provide leadership and mentoring opportunities to staff

Preferred Qualifications

• 5+ years of experience in IT Service Management or IT Operations leadership roles
• College degree or equivalent required
• ITIL® 4 Foundation Certification (advanced ITIL certifications preferred)
• Demonstrated success in implementing, governing, and improving ITSM processes in mid-to-large organizations
• Strong analytical and root cause analysis skills, with the ability to translate findings into actionable improvements
• Proven ability to develop and communicate metrics, dashboards, and executive-level reporting
• Excellent facilitation, training, and stakeholder engagement skills
• Strong leadership, collaboration, and time management abilities

Minimum Qualifications

• College Degree or equivalent
• 6 years related experience
• Expert technical knowledge
• Knowledge of industry regulations
• Ability to lead and coordinate the team activities of others
• Ability to formulate, document and recommend new policies and procedures
• Able to work in and lead a team
• Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
• Ability to travel as required by business and on-call availability