Job Description

Our client is recruiting IT Service Delivery Manager to help service their growing customer base and help them solve technical problems.

The IT Service Delivery Manager will focus on the delivery of the customer’s solutions by planning, organizing, leading, and controlling. This position requires a positive, hands-on team-oriented leadership style.

  • Driving incident & situation management for all Sev1 and Sev2 incidents
  • Follows established operating policies to mitigate risk and ensures business availability
  • Engage and collaborate with the Global geographies team and manage communication, escalations, provide support, drive central initiatives
  • IT governance and effectiveness to be measured on weekly, monthly and quarterly basis
  • Compliance assurance, support audit activities along with risk identification, management and vulnerability management
  • IT client transition management
  • Client account and portfolio management
  • Program management
  • Stakeholder management
  • Client communications around Technology
  • Understand technology availability metrics and share insights
  • Ensure compliance to client contractual obligations on InfoSec and regulatory controls/certifications
  • Audit and Risk Management
  • Manage IT governance with client and all business stakeholders
Technical Skills:
  • Good understanding of Networking, Systems, Voice, and business applications
  • An industry recognized certification like ITIL / ITSM is an advantage
  • Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM
  • Minimum 5 – 10 experience in managing technology operations for a large organization in outsourcing environment
Salary: Market related

Working Hours:

Starting date:

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202251 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email


Employee Type
Full-Time Regular
George Western Cape
Min Salary
0.00 ZAR
Max Salary
0.00 ZAR