Job Type
Contract Full-Time

Job Description

Position Summary
Bull City Talent Group's direct client has an immediate need for an experienced IT Program Manager to lead strategic initiatives supporting the commercialization and launch of newly approved therapies and treatments across multiple global markets. This individual will play a key role in orchestrating all IT workstreams required to enable Commercial launch success, including CRM onboarding, Commercial data warehousing, Master Data Management (MDM), Market Access enablement (FRM & PAL systems), and data aggregation.

You’ll serve as the central coordination point between IT, Commercial, Medical and vendor partners to ensure systems are deployed, validated, and operational on time to support each therapeutic area’s launch.

Job Duties & Responsibilities:

    1. Program & Project Leadership
      • Lead and manage all IT launch readiness initiatives across assigned therapeutic areas, ensuring delivery of milestones, budgets, and timelines.
      • Build and manage detailed project plans for CRM onboarding (Veeva CRM & Align), data platforms (Commercial Data Warehouse, MDM), PromoMats, Events Management, Market Access tools, and related system integrations.
      • Establish and drive governance structure (status meetings, RAID logs, steering committees) to ensure visibility, risk mitigation, and proactive issue resolution.
      • Coordinate with Commercial, Medical, Market Access, and Field teams to ensure IT solutions align with launch strategies and business needs.
    2. System Implementation & Readiness
      • Veeva CRM, Veeva Align, PromoMats, Events Management
      • Master Data Management (HCP/HCO, Affiliations, Account Hierarchies), Commercial Data Warehouse & Data Aggregation
      • Market Access tools (FRM, PAL, Copay/Hub data integrations)
      • Adobe Marketo (Marketing Automation)
      • Oversee implementation and onboarding of Commercial IT systems, including:
      • Coordinate cross-functional system testing, training, and go-live readiness.
      • Partner with system owners and vendors to ensure environments are validated, compliant, and launch-ready.
    3. Stakeholder & Vendor Management
      • Serve as the primary point of contact for project communication between IT, business stakeholders, and vendors.
      • Facilitate alignment between Commercial Operations, Market Access, Medical Affairs, and Compliance functions on IT readiness activities.
      • Manage vendor timelines and deliverables; ensure contracts, SOWs, and SLAs support project execution.
    4. Data & Integration Oversight
      • Oversee integration of data flows across CRM, data warehouse, and MDM systems to enable launch analytics and reporting.
      • Partner with IT Data and Analytics teams to ensure launch data readiness, including dashboards, KPIs, and performance monitoring.
      • Support compliance and security reviews to ensure all systems adhere to data privacy and standards.
    5. Launch Readiness & Post-Launch Support
      • Coordinate system readiness checkpoints and documentation for each therapeutic area.
      • Establish post-launch transition plans to operational teams for ongoing system management and support.
      • Drive lessons learned and process improvements across launches to build repeatable IT launch frameworks.

Required Skills & Experience:

      • Bachelor’s degree in Information Systems, Computer Science, or a related business/technical field required.
      • PMP, Agile, or similar project management certification preferred.
      • 7+ years of experience in IT project or program management within the pharmaceutical or biotechnology industry.
      • Proven experience leading Commercial launch readiness programs involving multiple workstreams and vendors.
      • Familiarity with core life sciences systems like Veeva CRM, Veeva Align, PromoMats, Events Management, Marketo, Commercial Data Warehouse, Master Data Management (MDM), Market Access enablement (FRM, PAL, copay/hub data integration), Data aggregation and analytics platforms
      • Strong understanding of system implementation lifecycles and working knowledge of Commercial IT data flows (HCP/HCO, payer, specialty pharmacy, and patient data).
      • Ability to manage technical and business teams, translating complex IT deliverables into clear business outcomes.
      • Excellent proficiency in project tools such as Smartsheet, MS Project, or Jira.
      • Highly organized, detail-oriented, and proactive in driving execution and accountability.
      • Excellent communication and presentation skills across executive, business, and technical audiences.
      • Collaborative mindset with strong problem-solving and stakeholder management capabilities.

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