• Ability to gather and support business requirements
• Coordinates, plans and participates in the execution of assigned projects
• Monitor and test software, operating systems and hardware technology
• Troubleshoot, resolve and document issues
• Identify opportunities and recommend ideas for improvement to mitigate risk and optimize technology
• Maintain an awareness and an updated status of projects that fall within span of responsibility
• Provide coaching and mentoring opportunities to entry level and general support staff

Preferred Qualifications

• College degree or equivalent required
• 4+ years of experience in IT operations
• Strong understanding of ITIL and ITSM practices
• Excellent communication, collaboration, and organizational skills
• Experience facilitating Major Incident and Change meetings
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work independently, prioritize tasks, and manage multiple operational demands.

Minimum Qualifications

• College Degree or equivalent
• 3 years related experience
• Ability to lead and coordinate the team activities of others
• Proficient use of applicable technology
• Ability to execute and draft technical instructions and guidelines
• Ability to document daily activities and system functions
• Able to work in a team environment
• Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
• Ability to travel as required by business and on-call availability