Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software and systems, and related procedures adhere to organizational values. This individual ensures an outstanding level of customer services by providing direct IT support to employees. Directing the work of helpdesk staff.
Duties and Responsibilities:
- Mentors and trains new support staff.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backups.
- Provides expert advice to management to meet long and short term objectives, investigates and resolves matters of significance on behalf of management.
- Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Analyzes and identifies trends in issue reporting and devising preventative solutions. Offers suggestions for any noted process improvements and develop the new procedures.
- Apply OS patches and upgrades on regular basis, and upgrade administrative tools and utilities
- Maintain operational, configuration, or other procedures.
- Develop and maintain installation and configuration procedures.
- Creates user accounts and manages access control based on company policies.
- Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Hardware Problems, Computer Upgrades, Networking Setup/Diagnoses, Software Problems, PC specific Issues/Troubleshooting
- Virus/Spyware Removal/Detection
- Assists with hardware replacement (Receipt Printers, Keyboards, Mouse).