Our client are looking for a Technical Support Specialist to help delight our growing customer base and help them solve technical problems. As the first Support Specialist you will diagnose customer issues, reproduce bugs, and improve our customer experience worldwide.
Only candidates with the following experience explained in their CV’s will be considered:
- Saas Experience / Saas Tools
- Email communication / Tools
- Technical support for an inhouse software product
Our client is web-based and offer software as a service application. The ideal candidate would have at least a year or two experience in doing technical support for a particular software product, and an emphasis on doing email support rather than telephone or in-person/on-site support.
Candidate will mostly focus on user interaction, and working with things like web clients and email tools
Become a product expert, answering all customer inquiries on your own
Work with engineers to reproduce bugs and solve interesting problems
Take ownership of portions of customer documentation to make sure it’s of top quality and up to dateShould you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201851 subject heading or email body
.Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.