Apollo Technical has an immediate need for a IT / Help Desk Support Specialist in the Savannah GA area

This is a long term position with a busy company

Responsibilities:

• Provide Technical Assistance and Support: Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware.
• Diagnose Issues: Work with end-users to determine the scope of the issue and diagnose the root cause of hardware and software problems.
• Issue Resolution: Resolve basic hardware and software issues, and escalate complex issues to the appropriate person, such as a senior technician or IT manager.
• Identify and Escalate Repeat Issues: Monitor for repeat issues and escalate them as necessary to prevent recurring problems.
• Maintain User PCs: Maintain user PCs, including upgrades and configuration as needed.
• Monitor and Maintain Production Systems and Backups: Monitor and maintain production systems and backups, ensuring they function correctly and are regularly updated.
• Assist with Onboarding and Offboarding: Assist with the onboarding and offboarding of users, including setting up and deactivating accounts and configuring workstations.
• Keep Inventory: Keep an inventory of all equipment, software, and licenses, including mobile devices, PCs, servers, printers, and cell phones. This may involve using a specific asset management tool or database.
• Create and Maintain Support Documentation: Create and maintain documentation for support processes, ensuring it is clear and accessible for various levels of technical and non-technical staff.

Requirements:

• Proficient with computer systems, PC repair, mobile devices, and network management (LAN/WAN); ability to deploy, configure, and support operating systems on servers, desktop, and mobile devices; familiar with systems administration tasks and virtual infrastructure.
• One (1-2) year(s) of general IT experience with specific experience supporting end users and systems. Experience with service company operations, especially in warehousing and logistics, is preferred.

If interested email resumes to lhayden@apollotechnical.com or apply online

Click here to apply online

Details