Linke Resources is recruiting for a House Manager for an adult residential provider in Wallingford, PA. This position oversees the daily operations of a residential program serving individuals with intellectual disabilities and autism.

Under the supervision of the Director of Residential Services, has the primary responsibility for the operation of a component of the residential program, ensuring that individuals are able to access quality services in an efficient and cost effective manner.

Full Time: Flexible hours

PRIMARY JOB FUNCTION(S):

• Provides leadership and daily oversight of a component of residential services.
• Develops, manages and monitors operating systems to ensure compliance with Agency policies and procedures and regulatory requirements.
• Establishes and monitors systems to ensure each home is in good repair, clean and safe.
• Provides input to the Director of Quality Assurance for serious reportable incidents and takes corrective action as needed.
• Coaches staff to enhance performance and ensure accountability.
• Participates in the hiring process for selection of employees.
• Ensures that required staff training is completed within designated time frames.
• Completes employee performance evaluations in a timely manner.
• Approves staffing schedules for each site and modifies based on site census and funding.
• Conducts weekly staff meetings with Division Managers to review the week.
• Conducts scheduled site visits to review physical plant, staff and consumer activities/interaction and to ensure compliance with Agency and regulatory standards.
• Monitors the budgets for the individual sites and develops/implements corrective action as needed.
• Ensures that all Agency resources are utilized in an effective and cost efficient manner to ensure that the needs of the individual accessing the Agency services are met to the fullest extent possible.
• Reviews all satisfaction surveys and ensures appropriate follow-up on individual or systemic basis.
• Follows up on concerns and complaints in a timely and responsive manner. Responds timely to internal and external customers to ensure service excellence.
• Manages communication between internal and external personnel to execute services and promote collaboration.

QUALIFICATIONS:

• EDUCATION: Bachelor of Arts or Science degree from an accredited college or university with emphasis in Business or Human Services.
• EXPERIENCE: 1 year of experience directing and coordinating daily operations and supervisory experience. Must have a car and an acceptable driving record as determined by criteria established by Agency’s insurance carrier and Agency policy.

Details