Job Location: Waikiki, Honolulu	Compensation: $50,000-$70,000/year (Depends on experience)
Employment Type: Exempt - Full Time	Work Schedule: Flexible

Store Manager (Luxury Retail)

Reporting to the Retail Director in Japan, the Store Manager will oversee all aspects of store operations, including sales performance, customer experience, staff development, and visual presentation. This role requires a deep understanding of luxury retail operations, strong leadership capabilities, and a passion for delivering exceptional customer service aligned with brand standards.

Key Responsibilities:

• Oversee and ensure smooth daily store operations, maintaining efficiency and exceptional service standards.

• Monitor and analyze Key Performance Indicators (KPIs); implement strategies to achieve and exceed sales and operational goals.

• Ensure accurate sales reporting and operational consistency through effective POS system utilization.

• Maintain visual merchandising and store displays in alignment with brand guidelines and seasonal directives.

• Manage inventory levels, coordinating with other stores and headquarters to minimize stock discrepancies and optimize product availability.

• Recruit, train, and coach store staff to foster professional growth and deliver high performance.

• Leverage CRM systems to enhance customer engagement, retention, and loyalty.

• Prepare and manage staff schedules to ensure appropriate coverage and operational effectiveness.

• Address customer concerns promptly and professionally to maintain high satisfaction levels.

• Perform other operational and administrative duties as assigned to support business objectives.

Qualifications and Skills:

• 3–5 years of experience in luxury retail store management with a proven record of leading successful teams.

• Fluent in both English and Japanese (spoken and written).

• Strong knowledge of luxury retail operations, visual merchandising, and staff management practices, including familiarity with labor regulations.

• Excellent interpersonal and communication skills to effectively engage customers, team members, and corporate partners.

• Demonstrated ability to motivate, develop, and manage a team in a customer-focused environment.

• Proficiency in MS Office applications and retail-related systems (POS, CRM).

• Strong organizational, problem-solving, and coaching abilities.

• Flexibility and adaptability in a fast-paced and evolving retail environment.