Our Client located in the Mississauga area is looking for a Level 1 Help desk/ Service Desk, Specialist with the below requirements and qualifications:Desired Experience:
Technical Requirements and Qualifications:
- Experience working as a Technical level 1 specialist with good analytical skills and a drive to problem solve.
- Experience using AD for help desk support.
- Previous call center experience and ability to multi task.
- Patient with the ability to work with non-technical staff.
- Customer oriented and client friendly.
- Excellent Communicator comfortable with face to face, telephone or written.
- Flexible with schedule - main shift would be 9:30am to 5:30pm.
- College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
- A+ Certification.
- Technical knowledge and ability to support desktop/laptop hardware and software.
- Technical knowledge and ability to support printing devices (Printers, MFPs, Scanners).
- Ability to support mobile devices hardware and applications (Blackberry, IPhone, Android.
- Technical knowledge and experience to support and troubleshoot network connectivity issues.
- Knowledge of and experience supporting Microsoft Products, Active Directory, anti – virus and malware.
- Knowledge of and experience working with Citrix Director and XenApp to assist and support Citrix users.
STACK IT Recruitment Inc.
, based in Mississauga, places candidates throughout the Greater Toronto Area. We pride ourselves in being the number one recruitment company in information technology. Don’t take our word for it – our track record of placing highly qualified candidates speaks for itself!