Job Type
Contract Full-Time



  • 5 Years + computer hardware maintenance and hands-on work experience with Workstation Operating Systems, such as Windows 7 and Windows 10
  • Technical support of current software tools such as: Microsoft Office 365 Suite, Outlook, Word, Excel, PowerPoint, Teams, etc. (Required)


  • Performs Senior level analysis of issues associated with PC/LAN hardware, software, network, email, applications, access, and remote worker solutions.
  • Understands and applies detailed technical standards, procedures and methodologies to problem solving. Resolves customer requests by analyzing problems and identifying appropriate solutions.
  • Demonstrates competence at failure analysis of computer hardware / software issues.
  • Performs installation and/repair of microcomputer hardware and software as necessary.
  • Performs Local Area Network (LAN) fileserver administration duties as assigned.
  • Installs/repairs microcomputer hardware and software as necessary.
  • Determines the source of LAN hardware and software problems.
  • Performs LAN access management duties as assigned.
  • Assists in the development of section procedures, guidelines, and desktops.


  • Accept Emergency Response Organization (ERO) position as needed.
  • Accept Outage position as needed.
  • Assists employees with the installation of mobile device management software on cellular devices.
  • Provides guidance and training to Associate and Support Analysts, participating in project teams as required.
  • Assists in the development of customer how-to documentation.
  • May be required to participate in the Business Continuation Plan (BCP).


Job ID EB-1735862939 / Posted Posted 3 Days ago
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