Help Desk Analyst
5 Years + computer hardware maintenance and hands-on work experience with Workstation Operating Systems, such as Windows 7 and Windows 10
Technical support of current software tools such as: Microsoft Office 365 Suite, Outlook, Word, Excel, PowerPoint, Teams, etc. (Required)
Performs Senior level analysis of issues associated with PC/LAN hardware, software, network, email, applications, access, and remote worker solutions.
Understands and applies detailed technical standards, procedures and methodologies to problem solving. Resolves customer requests by analyzing problems and identifying appropriate solutions.
Demonstrates competence at failure analysis of computer hardware / software issues.
Performs installation and/repair of microcomputer hardware and software as necessary.
Performs Local Area Network (LAN) fileserver administration duties as assigned.
Installs/repairs microcomputer hardware and software as necessary.
Determines the source of LAN hardware and software problems.
Performs LAN access management duties as assigned.
Assists in the development of section procedures, guidelines, and desktops.
Accept Emergency Response Organization (ERO) position as needed.
Accept Outage position as needed.
Assists employees with the installation of mobile device management software on cellular devices.
Provides guidance and training to Associate and Support Analysts, participating in project teams as required.
Assists in the development of customer how-to documentation.
May be required to participate in the Business Continuation Plan (BCP).
Job ID EB-1735862939 / Posted Posted 3 Days ago